📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177
Jul 8, 2025 → Feb 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (138 biz days late)
Active: 156 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
41d
▶ Clock Running
Status: Canceled
Aug 13 → Oct 13, 2025
41 business days (counted)
Running total: 67 of ? biz days used
89d
▶ Clock Running
Status: Assigned
Oct 13 → Feb 24, 2026
89 business days (counted)
Running total: 156 of ? biz days used
Created: Jul 8, 2025Completed: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 8 → Jul 9
Created
▶ Running
1
1
Jul 9 → Aug 13
Assigned
▶ Running
25
26
Aug 13 → Oct 13
Canceled
▶ Running
41
67
Oct 13 → Feb 24
Assigned
▶ Running
89
156
Coordinators115.8d
Field Work0.0d
Billing0.1d
✗ SLA Missed
Coordinators
115.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025
Due: Oct 31, 2025
Completed: Feb 24, 2026 (115 days late)
📅
155.8 daysTotal Age
⏱️
88.1d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
117.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Oct 22, 2025
Visit 2Feb 23, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay88.1 days stuck in "Assigned"
⏱️
Total Delay117.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
114.1d / 0.5d SLA
Canceled
42.0d
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧Work Performed
Unit is retired
🔍Technician Findings
stretcher is in hallway of er and hydraulics dont work on unit , but they say they use when helicopter lands and only need the brakes to work
2/23 mike retiring cot
⚠️Problem Description
Preventive Maintenance
📄Description
Emergency Care Stretcher
Timeline
📋
Work Order Created Jul 8, 2:32 PM
Work Order:WO-01289126
Type:Preventive Maintenance
Priority:PSM
👷
▶
2
Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 2m
🚨10.0 business days
👷
Technician Assigned by Charles RamenJul 22, 3:51 PM
Technician:Jim Kingery
🚨17.0 business days
🚫
Status: Canceled by Stephanie RamenAug 13, 12:06 PM
From:Assigned
To:Canceled
Duration in Previous:35d 2h
🚨42.0 business days
👷
▶
2
Status: Assigned Oct 13, 5:23 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Jennifer Johnson
Technician:Jim Kingery
⚠️7.0 business days
⏱️
Labor Added Oct 22, 8:50 PM
Type:Labor
Status:Open
Qty:0.75
🚨81.4 business days
⏱️
▶
3
Labor Added Feb 23, 7:52 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From:Assigned
To:Completed
Duration in Previous:133d 3h
🏁
Status: Closed by Jim Kingery
From:Completed
To:Closed
Duration in Previous:1m
⚠️5.5 business days
📄
Status: Ready to Bill by Hannah ShawMar 2, 9:52 AM
From:Closed
To:Ready to Bill
Duration in Previous:6d 13h
📨
▶
3
Status: Invoice Pending Mar 2, 10:59 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255328
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 88.1 business days (threshold: 4.0 business hours)
Exceeded by 87.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)