Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289151 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Nov 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (81 biz days late)
Active: 98 biz days
🕐 Clock stopped: Completed (Nov 29, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
41d
▶ Clock Running
Status: Canceled
Aug 13 → Oct 13, 2025
41 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 21, 2025
6 business days (counted)
Running total: 73 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Oct 21 → Nov 10, 2025
14 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 10 → Nov 21, 2025
8 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 29, 2025
3 business days (counted)
Running total: 98 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 29, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Oct 13 Canceled ▶ Running 41 67
Oct 13 → Oct 21 Assigned ▶ Running 6 73
Oct 21 → Nov 10 Scheduled ▶ Running 14 87
Nov 10 → Nov 21 Reschedule ▶ Running 8 95
Nov 21 → Nov 29 Scheduled ▶ Running 3 98
Coordinators 60.6d
Billing 0.0d
✗ SLA Missed
Coordinators
60.6 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Nov 29, 2025 (28 days late)
📅
98.7 days Total Age
⏱️
42.0d in Canceled Longest Stage
🔄
10 transitions Status Changes
⚠️
52.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 24, 2025
Visit 2 Nov 14, 2025
Visit 3 Nov 28, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 42.0 days stuck in "Canceled"
⏱️
Total Delay 52.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
32.0d / 0.5d SLA
Canceled
42.0d
Scheduled
18.5d / 2.0d SLA
Reschedule
8.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
10.24.25 CNL 11.14.25 CNL 11.28.25 pm service
🔍 Technician Findings
bed is working properly located in room 3136
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289151
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 42.0 business days
👷
▶
2 Technician Assigned Oct 13, 5:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Canceled
To: Assigned
Duration in Previous: 61d 5h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Oct 21, 3:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For: 2025-10-22T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Jim Kingery Oct 23, 10:22 PM
Scheduled For: 2025-10-31T16:00:00.000+0000
⏳ 1.2 business days
⏱️
Labor Added Oct 24, 10:26 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 8.2 business days
📅
Dispatch Scheduled by Jim Kingery Nov 5, 10:17 PM
Scheduled For: 2025-11-07T13:00:00.000+0000
⏳ 3.2 business days
🔄
Status: Reschedule by Lawrence Yoder Nov 10, 10:08 AM
From: Scheduled
To: Reschedule
Duration in Previous: 19d 19h
⏳ 4.0 business days
⏱️
Labor Added Nov 14, 10:07 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.2 business days
🗓️
▶
2 Status: Scheduled Nov 20, 9:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For: 2025-11-24T13:00:00.000+0000
⏳ 4.3 business days
⏱️
▶
3 3x Labor Added Nov 28, 10:28 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Scheduled
To: Completed
Duration in Previous: 8d 0h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 3:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 4:08 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
🧾
Invoice Created Dec 2, 9:00 AM
Invoice Number: SM-247892

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Reschedule
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
Nov 24, 8:00 AM
Created
Jul 8, 2:32 PM
Invoice #
SM-247892

Work Details (5)

Name Type Status Qty Amount Date
WL-02983982 Labor Open 0.5 $0.00 Oct 24, 10:26 PM
WL-03008580 Labor Open 0.5 $0.00 Nov 14, 10:07 PM
WL-03021884 Labor Open 1.5 $0.00 Nov 28, 10:28 PM
WL-03021885 Labor Open 1 $0.00 Nov 28, 10:28 PM
WL-03021886 Travel Open 65 $0.00 Nov 28, 10:28 PM

Details