Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289161 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Oct 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (52 biz days late)
Active: 70 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
41d
▶ Clock Running
Status: Canceled
Aug 13 → Oct 13, 2025
41 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 16, 2025
3 business days (counted)
Running total: 70 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Oct 13 Canceled ▶ Running 41 67
Oct 13 → Oct 16 Assigned ▶ Running 3 70
Coordinators 30.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
30.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 16, 2025 (15 days early)
📅
70.1 days Total Age
⏱️
42.0d in Canceled Longest Stage
🔄
8 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 42.0 days stuck in "Canceled"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
28.4d / 0.5d SLA
Canceled
42.0d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
pm service
🔍 Technician Findings
bed is working properly located in room 3096
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289161
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 42.0 business days
👷
▶
2 Technician Assigned Oct 13, 5:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Canceled
To: Assigned
Duration in Previous: 61d 5h
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Oct 15, 10:54 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 2d 5h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 16, 1:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 8m
📨
▶
2 Status: Invoice Pending Oct 16, 1:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 11.0 business days
🧾
Invoice Created Oct 30, 10:33 AM
Invoice Number: SM-243716

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-243716

Work Details (3)

Name Type Status Qty Amount Date
WL-02972627 Labor Open 0.75 $0.00 Oct 15, 10:54 PM
WL-02972628 Labor Open 1.25 $0.00 Oct 15, 10:54 PM
WL-02972629 Travel Open 65 $0.00 Oct 15, 10:54 PM

Details