Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289165 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Oct 23, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (58 biz days late)

Active: 76 biz days

🕐 Clock stopped: Completed (Oct 24, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 9, 2025

1 business day (counted)

Running total: 1 of ? biz days used

25d

▶ Clock Running

Status: Assigned

Jul 9 → Aug 13, 2025

25 business days (counted)

Running total: 26 of ? biz days used

41d

▶ Clock Running

Status: Canceled

Aug 13 → Oct 13, 2025

41 business days (counted)

Running total: 67 of ? biz days used

9d

▶ Clock Running

Status: Assigned

Oct 13 → Oct 24, 2025

9 business days (counted)

Running total: 76 of ? biz days used

Created: Jul 8, 2025 Completed: Oct 24, 2025

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 9	Created	▶ Running	1	1
Jul 9 → Aug 13	Assigned	▶ Running	25	26
Aug 13 → Oct 13	Canceled	▶ Running	41	67
Oct 13 → Oct 24	Assigned	▶ Running	9	76

Coordinators 36.0d

Field Work 0.0d

Billing 0.2d

✗ SLA Missed

Coordinators
36.0 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 24, 2025 (7 days early)

📅

76.0 days Total Age

⏱️

42.0d in Canceled Longest Stage

🔄

7 transitions Status Changes

⚠️

34.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 42.0 days stuck in "Canceled"

⏱️

Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

1.7d / 1.0d SLA

Assigned

34.3d / 0.5d SLA

Canceled

42.0d

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.                    

🔧 Work Performed

                        pm service                    

🔍 Technician Findings

                        stretcher is working properly
located in er t-9                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

Work Order Created Jul 8, 2:32 PM

Work Order: WO-01289165

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 9, 9:34 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 19h 2m

🚨 10.0 business days

👷

Technician Assigned by Charles Ramen Jul 22, 3:51 PM

Technician: Jim Kingery

🚨 17.0 business days

🚫

Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM

From: Assigned

To: Canceled

Duration in Previous: 35d 2h

🚨 42.0 business days

👷

▶

2 Technician Assigned Oct 13, 7:01 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Stephanie Ramen

From: Canceled

To: Assigned

Duration in Previous: 61d 6h

⚠️ 8.0 business days

⏱️

▶

3 Labor Added Oct 23, 10:09 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Jim Kingery

From: Assigned

To: Completed

Duration in Previous: 10d 3h

🏁

Status: Closed by Jim Kingery

From: Completed

To: Closed

Duration in Previous: 2m

📄

Status: Ready to Bill by Hannah Shaw Oct 24, 1:39 PM

From: Closed

To: Ready to Bill

Duration in Previous: 15h 27m

📨

Status: Invoice Pending by Hannah Shaw Oct 24, 3:33 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 1h 54m, 0m

⏳ 2.0 business days

🧾

Invoice Created Oct 27, 4:41 PM

Invoice Number: SM-244714

Bottlenecks

Ready for Scheduling

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 5.5 business hours

Assigned

Duration: 26.0 business days (threshold: 4.0 business hours)

Exceeded by 25.5 business days

Assigned

Duration: 8.3 business days (threshold: 4.0 business hours)

Exceeded by 7.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jim Kingery

Scheduled

N/A

Created

Jul 8, 2:32 PM

Invoice #

SM-244714

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02982498	Labor	Open	0.5	$0.00	Oct 23, 10:09 PM