Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289171 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Nov 28, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (81 biz days late)
Active: 98 biz days
🕐 Clock stopped: Completed (Nov 29, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
41d
▶ Clock Running
Status: Canceled
Aug 13 → Oct 13, 2025
41 business days (counted)
Running total: 67 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Oct 13 → Nov 29, 2025
31 business days (counted)
Running total: 98 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 29, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Oct 13 Canceled ▶ Running 41 67
Oct 13 → Nov 29 Assigned ▶ Running 31 98
Coordinators 58.7d
Billing 0.0d
✗ SLA Missed
Coordinators
58.7 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 29, 2025 (1 days early)
📅
98.7 days Total Age
⏱️
42.0d in Canceled Longest Stage
🔄
7 transitions Status Changes
⚠️
56.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 14, 2025
Visit 2 Nov 28, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 42.0 days stuck in "Canceled"
⏱️
Total Delay 56.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
57.0d / 0.5d SLA
Canceled
42.0d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
11/14 CNL 11/28 pm service
🔍 Technician Findings
stretcher is working properly. located in surgery bay
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289171
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 42.0 business days
👷
▶
2 Technician Assigned Oct 13, 7:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Canceled
To: Assigned
Duration in Previous: 61d 6h
🚨 23.0 business days
⏱️
Labor Added Nov 14, 10:09 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 8.2 business days
⏱️
▶
3 Labor Added Nov 28, 10:36 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 46d 4h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 3:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 4:08 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18m, 0m
🧾
Invoice Created Dec 2, 9:00 AM
Invoice Number: SM-247892

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-247892

Work Details (2)

Name Type Status Qty Amount Date
WL-03008582 Labor Open 0.5 $0.00 Nov 14, 10:09 PM
WL-03021888 Labor Open 0.5 $0.00 Nov 28, 10:36 PM

Details