Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289175 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Jul 8, 2025 → Nov 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (66 biz days late)
Active: 84 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
41d
▶ Clock Running
Status: Canceled
Aug 13 → Oct 13, 2025
41 business days (counted)
Running total: 67 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 31, 2025
14 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 5, 2025
3 business days (counted)
Running total: 84 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Oct 13 Canceled ▶ Running 41 67
Oct 13 → Oct 31 Assigned ▶ Running 14 81
Oct 31 → Nov 5 Scheduled ▶ Running 3 84
Coordinators 44.4d
Field Work 0.0d
Billing 3.8d
✗ SLA Missed
Coordinators
44.4 days
Over SLA
Field Work
0.0 days
Billing
3.8 days
Over SLA
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 5, 2025 (25 days early)
📅
84.1 days Total Age
⏱️
42.0d in Canceled Longest Stage
🔄
9 transitions Status Changes
⚠️
43.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 42.0 days stuck in "Canceled"
⏱️
Total Delay 43.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
39.3d / 0.5d SLA
Canceled
42.0d
Scheduled
3.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
pm service
🔍 Technician Findings
stretcher is working properly located in surgery room 18
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289175
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 2m
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 17.0 business days
🚫
Status: Canceled by Stephanie Ramen Aug 13, 12:06 PM
From: Assigned
To: Canceled
Duration in Previous: 35d 2h
🚨 42.0 business days
👷
▶
2 Status: Assigned Oct 13, 7:01 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Jim Kingery
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Oct 30, 10:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For: 2025-11-10T17:00:00.000+0000
⏳ 3.2 business days
⏱️
▶
3 Labor Added Nov 4, 10:14 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Scheduled
To: Completed
Duration in Previous: 5d 0h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Jennifer Johnson Nov 5, 12:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 19m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Nov 11, 12:06 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 4:09 PM
Dispatch Scheduled → Invoice Created
🧾
Invoice Created
Invoice Number: SM-246170

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Assigned
Duration: 13.3 business days (threshold: 4.0 business hours)
Exceeded by 12.8 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
Nov 14, 8:00 AM
Created
Jul 8, 2:32 PM
Invoice #
SM-246170

Work Details (1)

Name Type Status Qty Amount Date
WL-02996538 Labor Open 0.5 $0.00 Nov 4, 10:14 PM

Details