Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289275 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jul 8, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (32 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 17, 2025
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 50 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Sep 17 Assigned ▶ Running 50 50
Sep 17 → Sep 17 Entered ▶ Running 0 50
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 50
Sep 17 → Sep 17 Assigned ▶ Running 0 50
Sep 17 → Sep 17 Tech On Site ▶ Running 0 50
Coordinators 51.7d
Field Work 0.0d
Billing 1.6d
✗ SLA Missed
Coordinators
51.7 days
Over SLA
Field Work
0.0 days
Billing
1.6 days
Over SLA
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 17, 2025 (13 days early)
📅
50.7 days Total Age
⏱️
50.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 5, 2025
Visit 2 Sep 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 50.6 days stuck in "Assigned"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
51.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.18.25 Hshaw - chat tech to clarify Repair 9/5 is a valid entry.

9/17/25 AJinerson - Reassigning to appropriate tech who is on site assisting with this area this week.

🔧 Work Performed
9.5.25 Searching for asset 9.17.25 PM Completed
🔍 Technician Findings
CNL - 9/5/25, PM Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289275
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🚨 43.0 business days
⏱️
Labor Added Sep 5, 8:42 PM
Type: Labor
Status: Open
Qty: 0.75
⚠️ 8.4 business days
🆕
▶
2 Status: Entered Sep 17, 9:08 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
▶
3 Status: Tech On Site Sep 17, 6:10 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 18, 3:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 8m
📨
▶
2 Status: Invoice Pending Sep 19, 11:50 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 22, 10:27 AM
Invoice Number: SM-241587

Bottlenecks

Assigned
Duration: 50.6 business days (threshold: 4.0 business hours)
Exceeded by 50.1 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-241587

Work Details (2)

Name Type Status Qty Amount Date
WL-02927317 Labor Open 0.75 $0.00 Sep 5, 8:42 PM
WL-02939478 Labor Open 1.25 $0.00 Sep 17, 6:11 PM

Details