Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289278 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jul 8, 2025 → Sep 7, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (25 biz days late)

Active: 42 biz days

🕐 Clock stopped: Invoiced (Sep 7, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

32d

▶ Clock Running

Status: Assigned

Jul 8 → Aug 21, 2025

32 business days (counted)

Running total: 32 of ? biz days used

▶ Clock Running

Status: Tech On Site

Aug 21 → Aug 26, 2025

3 business days (counted)

Running total: 35 of ? biz days used

7d

▶ Clock Running

Status: Reschedule

Aug 26 → Sep 7, 2025

7 business days (counted)

Running total: 42 of ? biz days used

▶ Clock Running

Status: Completed

Sep 7 → Sep 7, 2025

0 business days (counted)

Running total: 42 of ? biz days used

Created: Jul 8, 2025 Invoiced: Sep 7, 2025

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 8	Created	▶ Running	0	0
Jul 8 → Aug 21	Assigned	▶ Running	32	32
Aug 21 → Aug 26	Tech On Site	▶ Running	3	35
Aug 26 → Sep 7	Reschedule	▶ Running	7	42
Sep 7 → Sep 7	Completed	▶ Running	0	42

Coordinators 40.7d

Field Work 3.9d

Billing 0.0d

✗ SLA Missed

Coordinators
40.7 days
Over SLA

Field Work
3.9 days
Over SLA

Billing
0.0 days

Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 7, 2025 (23 days early)

📅

42.7 days Total Age

⏱️

32.6d in Assigned Longest Stage

🔄

9 transitions Status Changes

⚠️

41.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 32.6 days stuck in "Assigned"

⏱️

Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

32.6d / 0.5d SLA

Tech On Site

3.9d / 1.0d SLA

Reschedule

8.0d / 2.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM'D UNIT PER MFG INSTRUCTIONS                    

🔍 Technician Findings

                        FOUND UNIT NEEDING PM                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)                    

Timeline

📋

Work Order Created Jul 8, 2:32 PM

Work Order: WO-01289278

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 8, 2:49 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 17m

🚨 33.0 business days

🔧

Status: Tech On Site by Torre Gifford Aug 21, 1:09 PM

From: Assigned

To: Tech On Site

Duration in Previous: 43d 22h

⏳ 4.0 business days

🔄

Status: Reschedule by Mark Franks Aug 26, 8:57 AM

From: Tech On Site

To: Reschedule

Duration in Previous: 4d 19h

⚠️ 8.0 business days

⏱️

Labor Added Sep 7, 7:44 PM

Type: Labor

Status: Open

Qty: 1.5

✔️

▶

2 Status: Completed Sep 7, 7:50 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Rozier Cole

From: Completed

To: Closed

Duration in Previous: 3m

👷

▶

3 Technician Assigned Sep 8, 12:46 PM

Technician Assigned → Status: Assigned → Status: Ready to Bill

👷

Status: Assigned by Hannah Shaw

From: Closed

To: Assigned

Duration in Previous: 16h 52m

📄

Status: Ready to Bill by Hannah Shaw

From: Assigned

To: Ready to Bill

Duration in Previous: 1m

📨

▶

2 Status: Invoice Pending Sep 8, 1:04 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Sep 9, 4:56 PM

Invoice Number: SM-240268

Bottlenecks

Assigned

Duration: 32.6 business days (threshold: 4.0 business hours)

Exceeded by 32.1 business days

Tech On Site

Duration: 3.9 business days (threshold: 1.0 business days)

Exceeded by 2.9 business days

Reschedule

Duration: 8.0 business days (threshold: 2.0 business days)

Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Rozier Cole

Scheduled

N/A

Created

Jul 8, 2:32 PM

Invoice #

SM-240268

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02927824	Labor	Open	1.5	$0.00	Sep 7, 7:44 PM