Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289329 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jul 8, 2025 → Oct 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
57d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 26, 2025
57 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 3, 2025
5 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Sep 26 Assigned ▶ Running 57 57
Sep 26 → Oct 3 Scheduled ▶ Running 5 62
Oct 3 → Oct 3 Tech On Site ▶ Running 0 62
Coordinators 62.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
62.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 3, 2025 (28 days early)
📅
61.9 days Total Age
⏱️
57.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
60.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Sep 30, 2025
Visit 3 Oct 2, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 57.6 days stuck in "Assigned"
⏱️
Total Delay 60.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
57.6d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/26/25 - TGifford; unable to close due to tech(Rozier Cole) expense
🔧 Work Performed
Completed 2025 Preventative Maintenance. Stretcher left in good working condition. (0.128 ohms; 97.2 uA)
🔍 Technician Findings
Stretcher left in good working condition.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289329
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🚨 58.0 business days
👷
▶
3 Technician Assigned Sep 26, 2:59 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 80d 0h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-30T12:00:00.000+0000
💵
Expenses Added Sep 26, 3:27 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Sep 26, 8:46 PM
Type: Labor, Travel
Status: Open
Qty: 1.1666666666667, 33
⏳ 2.4 business days
⏱️
Labor Added Sep 30, 8:00 PM
Type: Labor
Status: Open
Qty: 4
💵
Expenses Added Oct 1, 12:06 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
3 6x Labor Added Oct 2, 9:57 PM
6x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Rozier Cole
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 6d 6h, 0m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 12:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 18m
📨
Status: Invoice Pending by Hannah Shaw Oct 3, 12:25 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:18 PM
Invoice Number: SM-242896

Bottlenecks

Assigned
Duration: 57.6 business days (threshold: 4.0 business hours)
Exceeded by 57.1 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
Sep 30, 8:00 AM
Created
Jul 8, 2:32 PM
Invoice #
SM-242896

Work Details (12)

Name Type Status Qty Amount Date
WL-02951091 Expenses Open 1 $0.00 Sep 26, 3:27 PM
WL-02951575 Labor Open 1.1666666666667 $0.00 Sep 26, 8:46 PM
WL-02951576 Labor Open 1 $0.00 Sep 26, 8:46 PM
WL-02951577 Travel Open 33 $0.00 Sep 26, 8:46 PM
WL-02955151 Labor Open 4 $0.00 Sep 30, 8:00 PM
WL-02956044 Expenses Open 1 $0.00 Oct 1, 12:06 PM
WL-02958526 Labor Open 4 $0.00 Oct 2, 9:57 PM
WL-02958527 Expenses Open 1 $0.00 Oct 2, 9:57 PM
WL-02958528 Expenses Open 1 $0.00 Oct 2, 9:57 PM
WL-02958529 Expenses Open 1 $0.00 Oct 2, 9:57 PM
WL-02958530 Travel Open 223 $0.00 Oct 2, 9:57 PM
WL-02958531 Travel Open 223 $0.00 Oct 2, 9:58 PM

Details