Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289337 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jul 8, 2025 → Sep 16, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (31 biz days late)

Active: 49 biz days

🕐 Clock stopped: Completed (Sep 16, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

49d

▶ Clock Running

Status: Assigned

Jul 8 → Sep 16, 2025

49 business days (counted)

Running total: 49 of ? biz days used

▶ Clock Running

Status: Entered

Sep 16 → Sep 16, 2025

0 business days (counted)

Running total: 49 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Sep 16 → Sep 16, 2025

0 business days (counted)

Running total: 49 of ? biz days used

▶ Clock Running

Status: Assigned

Sep 16 → Sep 16, 2025

0 business days (counted)

Running total: 49 of ? biz days used

▶ Clock Running

Status: Tech On Site

Sep 16 → Sep 16, 2025

0 business days (counted)

Running total: 49 of ? biz days used

Created: Jul 8, 2025 Completed: Sep 16, 2025

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 8	Created	▶ Running	0	0
Jul 8 → Sep 16	Assigned	▶ Running	49	49
Sep 16 → Sep 16	Entered	▶ Running	0	49
Sep 16 → Sep 16	Ready for Scheduling	▶ Running	0	49
Sep 16 → Sep 16	Assigned	▶ Running	0	49
Sep 16 → Sep 16	Tech On Site	▶ Running	0	49

Coordinators 50.1d

Field Work 0.0d

Billing 0.0d

✗ SLA Missed

Coordinators
50.1 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Sep 16, 2025 (45 days early)

📅

49.7 days Total Age

⏱️

49.6d in Assigned Longest Stage

🔄

8 transitions Status Changes

⚠️

49.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 49.6 days stuck in "Assigned"

⏱️

Total Delay 49.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

50.0d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/16/25 AJinerson - Returning to Dispatch to reassign to appropriate tech who is assisting with this area this week.

🔧 Work Performed

                        PM Service                    

🔍 Technician Findings

                        PM Service                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stretcher                    

Timeline

📋

Work Order Created Jul 8, 2:32 PM

Work Order: WO-01289337

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Status: Assigned Jul 8, 2:49 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Torre Gifford

🚨 50.0 business days

🆕

▶

3 Status: Entered Sep 16, 4:04 PM

Status: Entered → Technician Assigned → Status: Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Kevin Cogdill

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 0m

🔧

▶

3 Status: Tech On Site Sep 16, 7:11 PM

Status: Tech On Site → Labor Added → Status: Completed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1.25

✔️

Status: Completed by Kevin Cogdill

From: Tech On Site

To: Completed

Duration in Previous: 3m

🏁

Status: Closed by Kevin Cogdill Sep 16, 7:17 PM

From: Completed

To: Closed

Duration in Previous: 1m

📄

▶

2 Status: Ready to Bill Sep 17, 11:57 AM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 0m

⏳ 4.0 business days

🧾

Invoice Created Sep 22, 10:27 AM

Invoice Number: SM-241185

Bottlenecks

Assigned

Duration: 49.6 business days (threshold: 4.0 business hours)

Exceeded by 49.1 business days

Closed

Duration: 1.1 business days (threshold: 1.0 business days)

Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Jul 8, 2:32 PM

Invoice #

SM-241185

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02937927	Labor	Open	1.25	$0.00	Sep 16, 7:12 PM