Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289471 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Hillandale Hospital — 2801 DeKalb Medical Pkwy, Lithonia GA, 30058

Jul 8, 2025 → Sep 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (25 biz days late)
Active: 42 biz days
🕐 Clock stopped: Invoiced (Sep 7, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 7, 2025
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Sep 7 → Sep 7, 2025
0 business days (counted)
Running total: 42 of ? biz days used
Created: Jul 8, 2025 Invoiced: Sep 7, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Sep 7 Assigned ▶ Running 42 42
Sep 7 → Sep 7 Completed ▶ Running 0 42
Coordinators 42.7d
Billing 0.1d
✗ SLA Missed
Coordinators
42.7 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 7, 2025 (23 days early)
📅
42.7 days Total Age
⏱️
42.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
42.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 42.6 days stuck in "Assigned"
⏱️
Total Delay 42.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
42.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm'd unit per mfg instructions
🔍 Technician Findings
found unit needing pm
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289471
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
🚨 43.0 business days
⏱️
▶
3 Labor Added Sep 7, 7:00 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rozier Cole
From: Assigned
To: Completed
Duration in Previous: 61d 4h
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 2m
👷
▶
3 Technician Assigned Sep 8, 12:15 PM
Technician Assigned → Status: Assigned → Status: Ready to Bill
👷
Status: Assigned by Hannah Shaw
From: Closed
To: Assigned
Duration in Previous: 17h 11m
📄
Status: Ready to Bill by Hannah Shaw
From: Assigned
To: Ready to Bill
Duration in Previous: 1m
📨
▶
2 Status: Invoice Pending Sep 8, 1:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 9, 4:56 PM
Invoice Number: SM-240268

Bottlenecks

Assigned
Duration: 42.6 business days (threshold: 4.0 business hours)
Exceeded by 42.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-240268

Work Details (1)

Name Type Status Qty Amount Date
WL-02927812 Labor Open 1.5 $0.00 Sep 7, 7:00 PM

Details