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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289588 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Jul 8, 2025 → Sep 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (39 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jul 8 → Jul 17, 2025
7 business days (counted)
Running total: 7 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jul 17 → Aug 27, 2025
29 business days (counted)
Running total: 36 of ? biz days used
20d
▶ Clock Running
Status: Reschedule
Aug 27 → Sep 25, 2025
20 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 57 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 17 Assigned ▶ Running 7 7
Jul 17 → Aug 27 Scheduled ▶ Running 29 36
Aug 27 → Sep 25 Reschedule ▶ Running 20 56
Sep 25 → Sep 26 Tech On Site ▶ Running 1 57
Coordinators 57.2d
Field Work 1.1d
Billing 0.1d
✗ SLA Missed
Coordinators
57.2 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Jul 31, 2025 Completed: Sep 26, 2025 (56 days late)
📅
57.2 days Total Age
⏱️
29.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
52.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Justin Armas — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 8, 2025
Visit 2 Aug 25, 2025
Visit 3 Sep 25, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 29.2 days stuck in "Scheduled"
⏱️
Total Delay 52.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
7.5d / 0.5d SLA
Scheduled
29.2d / 2.0d SLA
Reschedule
20.4d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08.27.25- NWillick- JArmas CNL

🔧 Work Performed
8/8/25 - CNL 8/25/25 - CNL Performed PM
🔍 Technician Findings
Needs PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289588
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Jul 17, 6:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 9d 2h
🚨 11.6 business days
📅
Dispatch Scheduled by Stephanie Ramen Aug 1, 7:10 AM
Scheduled For: 2025-08-07T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Aug 8, 10:34 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.2 business days
📅
Dispatch Scheduled by Nicholas Willick Aug 12, 2:11 PM
Scheduled For: 2025-08-21T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Justin Armas Aug 24, 9:46 AM
Scheduled For: 2025-08-25T14:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Aug 27, 4:18 PM
Type: Labor
Status: Open
Qty: 0.25
🔄
Status: Reschedule by Nicholas Willick Aug 27, 4:48 PM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 22h
🚨 20.9 business days
🔧
Status: Tech On Site by Justin Armas Sep 25, 3:55 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 28d 23h
⏱️
▶
2 Labor Added Sep 26, 12:27 AM
Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 34m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 12:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 28m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 1:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 34m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 11:31 AM
Invoice Number: SM-242229

Bottlenecks

Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 29.2 business days (threshold: 2.0 business days)
Exceeded by 27.2 business days
Reschedule
Duration: 20.4 business days (threshold: 2.0 business days)
Exceeded by 18.4 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-242229

Work Details (3)

Name Type Status Qty Amount Date
WL-02896673 Labor Open 0.25 $0.00 Aug 8, 10:34 PM
WL-02917123 Labor Open 0.25 $0.00 Aug 27, 4:18 PM
WL-02950332 Labor Open 0.5 $0.00 Sep 26, 12:27 AM

Details