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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289626 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Jul 8, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (68 biz days late)
Active: 86 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 8 → Jul 17, 2025
7 business days (counted)
Running total: 7 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jul 17 → Aug 27, 2025
29 business days (counted)
Running total: 36 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Aug 27 → Sep 22, 2025
17 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 29, 2025
5 business days (counted)
Running total: 58 of ? biz days used
28d
▶ Clock Running
Status: Reschedule
Sep 29 → Nov 7, 2025
28 business days (counted)
Running total: 86 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Jul 17 Assigned ▶ Running 7 7
Jul 17 → Aug 27 Scheduled ▶ Running 29 36
Aug 27 → Sep 22 Reschedule ▶ Running 17 53
Sep 22 → Sep 29 Scheduled ▶ Running 5 58
Sep 29 → Nov 7 Reschedule ▶ Running 28 86
Coordinators 88.5d
Field Work 0.0d
Billing 1.9d
✗ SLA Missed
Coordinators
88.5 days
Over SLA
Field Work
0.0 days
Billing
1.9 days
Over SLA
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Nov 7, 2025 (37 days late)
📅
86.7 days Total Age
⏱️
29.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
80.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
Visit 1 Aug 8, 2025
Visit 2 Aug 25, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 29.2 days stuck in "Scheduled"
⏱️
Total Delay 80.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
7.5d / 0.5d SLA
Scheduled
34.8d / 2.0d SLA
Reschedule
46.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9-29 Pgreen putting into reschedule status per Dave

9-28 Pgreen email to dave c.

08.27.25- NWillick- JArmas CNL

🔧 Work Performed
8/8/25 - CNL 8/25/25 - CNL 9-28-25 CNL
🔍 Technician Findings
Device Retired
⚠️ Problem Description
Preventive Maintenance
📄 Description
1005 SM 104 5th Wheel

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289626
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 10m
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Jul 17, 6:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-07-28T15:00:00.000+0000
🚨 11.6 business days
📅
Dispatch Scheduled by Stephanie Ramen Aug 1, 7:08 AM
Scheduled For: 2025-08-07T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Aug 8, 10:44 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.2 business days
📅
Dispatch Scheduled by Nicholas Willick Aug 12, 2:10 PM
Scheduled For: 2025-08-21T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Justin Armas Aug 24, 9:52 AM
Scheduled For: 2025-08-25T14:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Aug 27, 4:27 PM
Type: Labor
Status: Open
Qty: 0.25
🔄
Status: Reschedule by Nicholas Willick Aug 27, 4:48 PM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 22h
🚨 17.9 business days
🗓️
▶
2 Status: Scheduled Sep 22, 2:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-24T15:00:00.000+0000
💵
Expenses Added Sep 22, 4:35 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.9 business days
💵
2x Expenses Added Sep 28, 12:16 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
🔄
Status: Reschedule by Peter Green Sep 29, 2:50 PM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 0h
🚨 29.0 business days
✔️
▶
2 Status: Completed Nov 7, 11:59 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Jennifer Johnson
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 12h, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:11 PM
Invoice Number: SM-246169

Bottlenecks

Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 29.2 business days (threshold: 2.0 business days)
Exceeded by 27.2 business days
Reschedule
Duration: 17.4 business days (threshold: 2.0 business days)
Exceeded by 15.4 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Reschedule
Duration: 28.6 business days (threshold: 2.0 business days)
Exceeded by 26.6 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-246169

Work Details (5)

Name Type Status Qty Amount Date
WL-02896695 Labor Open 0.25 $0.00 Aug 8, 10:44 PM
WL-02917151 Labor Open 0.25 $0.00 Aug 27, 4:27 PM
WL-02944856 Expenses Open 1 $0.00 Sep 22, 4:35 PM
WL-02952232 Expenses Open 1 $0.00 Sep 28, 12:16 PM
WL-02952233 Expenses Open 1 $0.00 Sep 28, 12:16 PM

Details