Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289724 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Jul 8, 2025 → Nov 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (68 biz days late)
Active: 86 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
85d
▶ Clock Running
Status: Assigned
Jul 9 → Nov 7, 2025
85 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 86 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Nov 7 Assigned ▶ Running 85 86
Nov 7 → Nov 7 Tech On Site ▶ Running 0 86
Coordinators 87.7d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Coordinators
87.7 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 7, 2025 (23 days early)
📅
86.7 days Total Age
⏱️
86.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
86.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 86.0 days stuck in "Assigned"
⏱️
Total Delay 86.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
86.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
25.11.07_MS: Performed PM. Review PM form to see results. Returned unit to service.
🔍 Technician Findings
25.11.07_MS: Asset is due for PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Birthing

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289724
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 58m
🚨 86.0 business days
🔧
Status: Tech On Site by Mark Stelter Nov 7, 3:03 PM
From: Assigned
To: Tech On Site
Duration in Previous: 121d 6h
⏱️
▶
2 Labor Added Nov 7, 3:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 43m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Nov 10, 6:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5h 39m, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:11 PM
Invoice Number: SM-246169

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 86.0 business days (threshold: 4.0 business hours)
Exceeded by 85.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-246169

Work Details (1)

Name Type Status Qty Amount Date
WL-03000178 Labor Open 0.75 $0.00 Nov 7, 3:43 PM

Details