Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289725 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Jul 8, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (92 biz days late)
Active: 110 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
109d
▶ Clock Running
Status: Assigned
Jul 9 → Dec 16, 2025
109 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 110 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Dec 16 Assigned ▶ Running 109 110
Dec 16 → Dec 16 Tech On Site ▶ Running 0 110
Coordinators 111.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
111.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Dec 16, 2025 (15 days late)
📅
110.7 days Total Age
⏱️
110.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
110.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 110.0 days stuck in "Assigned"
⏱️
Total Delay 110.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
110.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.16_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.12.16_MStelter: Asset is due for PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289725
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 58m
🚨 110.0 business days
🔧
Status: Tech On Site by Mark Stelter Dec 16, 4:53 PM
From: Assigned
To: Tech On Site
Duration in Previous: 160d 8h
⏱️
▶
2 2x Labor Added Dec 16, 5:13 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 21m, 0m
📄
▶
2 Status: Ready to Bill Dec 17, 12:08 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 20, 11:21 AM
Invoice Number: SM-249287

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 110.0 business days (threshold: 4.0 business hours)
Exceeded by 109.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-249287

Work Details (2)

Name Type Status Qty Amount Date
WL-03039659 Labor Open 1.5 $0.00 Dec 16, 5:13 PM
WL-03039660 Labor Open 1 $0.00 Dec 16, 5:13 PM

Details