Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289728 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Jul 8, 2025 → Sep 8, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (25 biz days late)

Active: 43 biz days

🕐 Clock stopped: Completed (Sep 8, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 9, 2025

1 business day (counted)

Running total: 1 of ? biz days used

42d

▶ Clock Running

Status: Assigned

Jul 9 → Sep 8, 2025

42 business days (counted)

Running total: 43 of ? biz days used

Created: Jul 8, 2025 Completed: Sep 8, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 9	Created	▶ Running	1	1
Jul 9 → Sep 8	Assigned	▶ Running	42	43

Coordinators 44.7d

Billing 0.0d

✗ SLA Missed

Coordinators
44.7 days
Over SLA

Billing
0.0 days

Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Sep 8, 2025 (83 days early)

📅

43.7 days Total Age

⏱️

43.0d in Assigned Longest Stage

🔄

4 transitions Status Changes

⚠️

43.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 43.0 days stuck in "Assigned"

⏱️

Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

1.7d / 1.0d SLA

Assigned

43.0d / 0.5d SLA

Closed

1.2d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        25.09.08_MS: Performed PM. All checks passed. Returned unit to service.                    

🔍 Technician Findings

                        25.09.08_MS: Asset is due for PM.                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jul 8, 2:32 PM

Work Order: WO-01289728

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jul 9, 9:31 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 18h 58m

🚨 43.0 business days

⏱️

▶

2 Labor Added Sep 8, 6:22 PM

Labor Added → Status: Completed

✔️

Status: Completed by Mark Stelter

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 61d 8h, 0m

📄

▶

2 Status: Ready to Bill Sep 9, 1:21 PM

Status: Ready to Bill → Status: Invoice Pending

📨

Status: Invoice Pending by Hannah Shaw

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 2m, 0m

⏳ 4.0 business days

🧾

Invoice Created Sep 12, 9:12 PM

Invoice Number: SM-240406

Bottlenecks

Ready for Scheduling

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 5.5 business hours

Assigned

Duration: 43.0 business days (threshold: 4.0 business hours)

Exceeded by 42.5 business days

Closed

Duration: 1.2 business days (threshold: 1.0 business days)

Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Mark Stelter

Scheduled

N/A

Created

Jul 8, 2:32 PM

Invoice #

SM-240406

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02929014	Labor	Open	0.75	$0.00	Sep 8, 6:22 PM