Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289729 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Jul 8, 2025 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (97 biz days late)
Active: 115 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
114d
▶ Clock Running
Status: Assigned
Jul 9 → Dec 23, 2025
114 business days (counted)
Running total: 115 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Dec 23 Assigned ▶ Running 114 115
Coordinators 116.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
116.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Dec 23, 2025 (22 days late)
📅
115.7 days Total Age
⏱️
115.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
115.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 23, 2025
Visit 2 Nov 17, 2025
Visit 3 Dec 5, 2025
Visit 4 Dec 17, 2025
Visit 5 Dec 23, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 115.0 days stuck in "Assigned"
⏱️
Total Delay 115.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
115.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.23.25 hshaw - GE portal; unit is inactive 7/31/2025

Asset has been retired. See uploaded screenshot from GE system.

🔧 Work Performed
'25.12.23_MStelter: Received confirmation from Lyle Sedore, site GE Biomed, that asset was retired in July of 2025. '25.12.17_MStelter: Searched ICCU & surrounding rooms, MedSurg, AcuteRehab. CNL. '25.12.05_MStelter: Searched. CNL. '25.11.17_MS: Searched ... CNL. '25.09.23_MS: Searched ... CNL.
🔍 Technician Findings
'25.09.23_MS: Asset is due for PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom Advance (series) Electric Bed (P1104, P1104, P1106, P1115, P1116, P1135, P1136, P1145, P1146, P1155, P1165)

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289729
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 9, 9:31 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Mark Stelter
🚨 54.0 business days
⏱️
Labor Added Sep 23, 5:22 PM
Type: Labor
Status: Open
Qty: 1
🚨 37.8 business days
⏱️
Labor Added Nov 17, 6:46 PM
Type: Labor
Status: Open
Qty: 1
🚨 12.7 business days
⏱️
Labor Added Dec 5, 10:43 AM
Type: Labor
Status: Open
Qty: 0.75
⚠️ 9.0 business days
⏱️
Labor Added Dec 17, 11:04 AM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Dec 23, 11:33 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mark Stelter
From: Assigned
To: Completed
Duration in Previous: 167d 3h
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 23, 1:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 51m
📨
▶
2 Status: Invoice Pending Dec 23, 1:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Dec 26, 8:20 PM
Invoice Number: SM-249838

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 115.0 business days (threshold: 4.0 business hours)
Exceeded by 114.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-249838

Work Details (7)

Name Type Status Qty Amount Date
WL-02946342 Labor Open 1 $0.00 Sep 23, 5:22 PM
WL-03010447 Labor Open 1 $0.00 Nov 17, 6:46 PM
WL-03027781 Labor Open 0.75 $0.00 Dec 5, 10:43 AM
WL-03040466 Labor Open 0.25 $0.00 Dec 17, 11:04 AM
WL-03046158 Labor Open 1 $0.00 Dec 23, 11:33 AM
WL-03046159 Labor Open 0.5 $0.00 Dec 23, 11:33 AM
WL-03046160 Travel Open 92 $0.00 Dec 23, 11:33 AM

Details