Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289731 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Jul 8, 2025 → Nov 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (73 biz days late)
Active: 91 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
90d
▶ Clock Running
Status: Assigned
Jul 9 → Nov 17, 2025
90 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 91 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Nov 17 Assigned ▶ Running 90 91
Nov 17 → Nov 17 Tech On Site ▶ Running 0 91
Coordinators 92.7d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Coordinators
92.7 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
91.7 days Total Age
⏱️
91.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
91.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 91.0 days stuck in "Assigned"
⏱️
Total Delay 91.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
91.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
25.11.17_MS: Performed PM. Review PM form to see results. Returned unit to service.
🔍 Technician Findings
25.11.17_MS: Asset is due for PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289731
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 58m
🚨 91.0 business days
🔧
Status: Tech On Site by Mark Stelter Nov 17, 3:37 PM
From: Assigned
To: Tech On Site
Duration in Previous: 131d 7h
⏱️
▶
2 Labor Added Nov 17, 3:59 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 24m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 1:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 1m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 2m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 22, 10:45 AM
Invoice Number: SM-246877

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 91.0 business days (threshold: 4.0 business hours)
Exceeded by 90.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-246877

Work Details (1)

Name Type Status Qty Amount Date
WL-03010155 Labor Open 1 $0.00 Nov 17, 3:59 PM

Details