Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289737 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Jul 8, 2025 → Dec 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (84 biz days late)
Active: 102 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
101d
▶ Clock Running
Status: Assigned
Jul 9 → Dec 4, 2025
101 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 102 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Dec 4 Assigned ▶ Running 101 102
Dec 4 → Dec 4 Tech On Site ▶ Running 0 102
Coordinators 103.7d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Coordinators
103.7 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
102.7 days Total Age
⏱️
102.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
102.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 4, 2025
Visit 2 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 102.0 days stuck in "Assigned"
⏱️
Total Delay 102.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
102.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.04_MStelter: Performed PM. All checks passed. Returned unit to service. '25.10.04_MS: searched for asset. CNL
🔍 Technician Findings
'25.10.04_MS asset due for PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:32 PM
Work Order: WO-01289737
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 9, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 58m
🚨 62.0 business days
⏱️
5x Labor Added Oct 4, 1:50 PM
Type: Labor, Travel
Status: Open
Qty: 1, 46
🚨 40.0 business days
🔧
Status: Tech On Site by Mark Stelter Dec 4, 1:45 PM
From: Assigned
To: Tech On Site
Duration in Previous: 148d 5h
⏱️
▶
2 Labor Added Dec 4, 2:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 10:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 42m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 8, 9:00 AM
Invoice Number: SM-248371

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 102.0 business days (threshold: 4.0 business hours)
Exceeded by 101.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jul 8, 2:32 PM
Invoice #
SM-248371

Work Details (6)

Name Type Status Qty Amount Date
WL-02960145 Labor Open 1 $0.00 Oct 4, 1:50 PM
WL-02960146 Labor Open 1 $0.00 Oct 4, 1:50 PM
WL-02960147 Labor Open 1 $0.00 Oct 4, 1:50 PM
WL-02960148 Travel Open 46 $0.00 Oct 4, 1:50 PM
WL-02960149 Travel Open 46 $0.00 Oct 4, 1:50 PM
WL-03026447 Labor Open 0.5 $0.00 Dec 4, 2:01 PM

Details