Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289943 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jul 8, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (28 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 11, 2025
46 business days (counted)
Running total: 46 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Sep 11 Assigned ▶ Running 46 46
Coordinators 46.0d
Billing 0.3d
✗ SLA Missed
Coordinators
46.0 days
Over SLA
Billing
0.3 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Sep 11, 2025 (80 days early)
📅
46.0 days Total Age
⏱️
46.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
46.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 46.0 days stuck in "Assigned"
⏱️
Total Delay 46.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
46.0d / 0.5d SLA
Closed
2.9d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.11.25 Hshaw - missing PM checklist

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01289943
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🚨 46.0 business days
⏱️
▶
2 3x Labor Added Sep 10, 10:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 64d 7h, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Sep 11, 12:39 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 13h 57m
🏁
Status: Closed by Matthew Bateman Sep 11, 12:47 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 7m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 57m
📨
▶
2 Status: Invoice Pending Sep 12, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Sep 17, 9:23 PM
Invoice Number: SM-240856

Bottlenecks

Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-240856

Work Details (3)

Name Type Status Qty Amount Date
WL-02932059 Labor Open 0.25 $0.00 Sep 10, 10:41 PM
WL-02932060 Labor Open 1 $0.00 Sep 10, 10:41 PM
WL-02932061 Travel Open 24.6 $0.00 Sep 10, 10:41 PM

Details