Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289971 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jul 8, 2025 → Sep 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (31 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 16, 2025
49 business days (counted)
Running total: 49 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Sep 16 Assigned ▶ Running 49 49
Coordinators 49.1d
Billing 0.0d
✗ SLA Missed
Coordinators
49.1 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Sep 16, 2025 (75 days early)
📅
49.1 days Total Age
⏱️
49.1d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
48.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 49.1 days stuck in "Assigned"
⏱️
Total Delay 48.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
49.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01289971
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🚨 49.0 business days
⏱️
▶
2 3x Labor Added Sep 15, 11:26 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 69d 8h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 16, 12:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 46m
📨
Status: Invoice Pending by Hannah Shaw Sep 16, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 9m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 19, 11:44 PM
Invoice Number: SM-241077

Bottlenecks

Assigned
Duration: 49.1 business days (threshold: 4.0 business hours)
Exceeded by 48.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-241077

Work Details (3)

Name Type Status Qty Amount Date
WL-02936894 Labor Open 0.25 $0.00 Sep 15, 11:26 PM
WL-02936895 Labor Open 1 $0.00 Sep 15, 11:26 PM
WL-02936896 Travel Open 24.6 $0.00 Sep 15, 11:26 PM

Details