Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289978 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jul 8, 2025 → Nov 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (76 biz days late)
Active: 94 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
94d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 20, 2025
94 business days (counted)
Running total: 94 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 20 Assigned ▶ Running 94 94
Coordinators 94.7d
Billing 0.0d
✗ SLA Missed
Coordinators
94.7 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Nov 20, 2025 (41 days early)
📅
94.7 days Total Age
⏱️
94.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
94.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 94.6 days stuck in "Assigned"
⏱️
Total Delay 94.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
94.6d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01289978
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25m
🚨 95.0 business days
⏱️
▶
2 Labor Added Nov 20, 1:36 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 134d 23h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 21, 12:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 11m
📨
Status: Invoice Pending by Hannah Shaw Nov 21, 12:56 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:38 PM
Invoice Number: SM-247354

Bottlenecks

Assigned
Duration: 94.6 business days (threshold: 4.0 business hours)
Exceeded by 94.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-247354

Work Details (1)

Name Type Status Qty Amount Date
WL-03014761 Labor Open 0.33333333333333 $0.00 Nov 20, 1:36 PM

Details