Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01289998 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jul 8, 2025 → Jan 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (108 biz days late)
Active: 126 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 19, 2025
93 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 93 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Nov 19 → Jan 9, 2026
33 business days (counted)
Running total: 126 of ? biz days used
Created: Jul 8, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 19 Assigned ▶ Running 93 93
Nov 19 → Nov 19 Entered ▶ Running 0 93
Nov 19 → Jan 9 Assigned ▶ Running 33 126
Coordinators 127.2d
Billing 0.3d
✗ SLA Missed
Coordinators
127.2 days
Over SLA
Billing
0.3 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Jan 9, 2026 (8 days late)
📅
126.7 days Total Age
⏱️
93.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
126.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 93.6 days stuck in "Assigned"
⏱️
Total Delay 126.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
127.2d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/23 unit needs repair - will close out PM upon completion (MS)
🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01289998
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 8, 3:01 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Herbert Durant
🚨 43.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 52.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 134d 0h, 0m
🚨 34.0 business days
⏱️
▶
2 2x Labor Added Jan 9, 1:01 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 50d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 12, 1:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
Status: Invoice Pending by Hannah Shaw Jan 12, 3:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 25m
💰
Status: Invoiced by Hannah Shaw Jan 12, 4:04 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Jan 13, 9:00 AM
Invoice Number: SM-251028

Bottlenecks

Assigned
Duration: 93.6 business days (threshold: 4.0 business hours)
Exceeded by 93.1 business days
Assigned
Duration: 33.5 business days (threshold: 4.0 business hours)
Exceeded by 33.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-251028

Work Details (2)

Name Type Status Qty Amount Date
WL-03059574 Labor Open 1 $0.00 Jan 9, 1:01 PM
WL-03059575 Labor Open 0.25 $0.00 Jan 9, 1:01 PM

Details