Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290000 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jul 8, 2025 → Dec 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (92 biz days late)
Active: 110 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 19, 2025
93 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 93 of ? biz days used
17d
▶ Clock Running
Status: Entered
Nov 19 → Dec 16, 2025
17 business days (counted)
Running total: 110 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 19 Assigned ▶ Running 93 93
Nov 19 → Nov 19 Assigned ▶ Running 0 93
Nov 19 → Dec 16 Entered ▶ Running 17 110
Dispatch 93.6d
Coordinators 16.7d
Billing 0.0d
✗ SLA Missed
Dispatch
93.6 days
Over SLA
Coordinators
16.7 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
109.8 days Total Age
⏱️
93.6d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
109.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 93.6 days stuck in "Entered"
⏱️
Total Delay 109.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Entered
93.6d / 0.5d SLA
Assigned
16.7d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290000
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jul 8, 3:01 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Herbert Durant
⏳ 4.0 business days
🚗
Travel Added Jul 13, 6:28 PM
Type: Travel
Status: Open
Qty: 287
🚨 39.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 52.0 business days
👷
▶
2 Status: Assigned Nov 19, 2:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
🚨 17.0 business days
⏱️
▶
2 Labor Added Dec 15, 7:52 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 26d 5h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 16, 11:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 50m
📨
Status: Invoice Pending by Hannah Shaw Dec 16, 11:59 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 15m, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 20, 11:23 AM
Invoice Number: SM-249179

Bottlenecks

Entered
Duration: 93.6 business days (threshold: 4.0 business hours)
Exceeded by 93.1 business days
Assigned
Duration: 16.7 business days (threshold: 4.0 business hours)
Exceeded by 16.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-249179

Work Details (2)

Name Type Status Qty Amount Date
WL-02864064 Travel Open 287 $0.00 Jul 13, 6:28 PM
WL-03038578 Labor Open 1 $0.00 Dec 15, 7:52 PM

Details