Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290016 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jul 8, 2025 → Dec 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (98 biz days late)
Active: 116 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 19, 2025
93 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 93 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 24, 2025
23 business days (counted)
Running total: 116 of ? biz days used
Created: Jul 8, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 19 Assigned ▶ Running 93 93
Nov 19 → Nov 19 Entered ▶ Running 0 93
Nov 19 → Dec 24 Assigned ▶ Running 23 116
Coordinators 117.2d
Billing 0.1d
✗ SLA Missed
Coordinators
117.2 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
116.7 days Total Age
⏱️
93.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
117.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Aug 25, 2025
Visit 2 Aug 26, 2025
Visit 3 Aug 27, 2025
Visit 4 Dec 24, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 93.6 days stuck in "Assigned"
⏱️
Total Delay 117.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
117.2d / 0.5d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290016
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27m
🚨 33.0 business days
💵
Expenses Added Aug 21, 4:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
⏱️
▶
2 2x Labor Added Aug 25, 6:58 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 315
⏱️
3x Labor Added Aug 26, 4:20 PM
Type: Labor, Expenses
Status: Open
Qty: 7.75, 0.25, 1
⏱️
Labor Added Aug 26, 4:32 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.9 business days
⏱️
4x Labor Added Aug 28, 8:44 AM
Type: Labor, Expenses
Status: Open
Qty: 0.25, 7.75, 1
⚠️ 6.0 business days
👷
Technician Assigned by Stephanie Ramen Sep 5, 11:12 AM
Technician: Kevin Cogdill
🚨 52.0 business days
🆕
▶
2 Status: Entered Nov 19, 2:36 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
🚨 24.0 business days
⏱️
▶
2 Labor Added Dec 24, 5:56 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 35d 3h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 29, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
Status: Invoice Pending by Hannah Shaw Dec 29, 1:17 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 35m, 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 2, 11:43 AM
Invoice Number: SM-250067

Bottlenecks

Assigned
Duration: 93.6 business days (threshold: 4.0 business hours)
Exceeded by 93.1 business days
Assigned
Duration: 23.5 business days (threshold: 4.0 business hours)
Exceeded by 23.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-250067

Work Details (13)

Name Type Status Qty Amount Date
WL-02910298 Expenses Open 1 $0.00 Aug 21, 4:38 PM
WL-02914432 Labor Open 6 $0.00 Aug 25, 6:58 PM
WL-02914433 Expenses Open 1 $0.00 Aug 25, 6:58 PM
WL-02914444 Travel Open 315 $0.00 Aug 25, 7:01 PM
WL-02915413 Labor Open 7.75 $0.00 Aug 26, 4:20 PM
WL-02915412 Labor Open 0.25 $0.00 Aug 26, 4:20 PM
WL-02915414 Expenses Open 1 $0.00 Aug 26, 4:20 PM
WL-02915449 Labor Open 0.25 $0.00 Aug 26, 4:32 PM
WL-02918012 Labor Open 0.25 $0.00 Aug 28, 8:44 AM
WL-02918013 Labor Open 7.75 $0.00 Aug 28, 8:44 AM
WL-02918014 Labor Open 0.25 $0.00 Aug 28, 8:44 AM
WL-02918015 Expenses Open 1 $0.00 Aug 28, 8:44 AM
WL-03047542 Labor Open 1 $0.00 Dec 24, 5:56 PM

Details