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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290017 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Jan 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (110 biz days late)
Active: 128 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
125d
▶ Clock Running
Status: Assigned
Jul 11 → Jan 13, 2026
125 business days (counted)
Running total: 128 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 128 of ? biz days used
Created: Jul 8, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Jan 13 Assigned ▶ Running 125 128
Jan 13 → Jan 13 Tech On Site ▶ Running 0 128
Coordinators 128.4d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
128.4 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Jul 31, 2025 Completed: Jan 13, 2026 (165 days late)
📅
127.8 days Total Age
⏱️
124.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
126.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
8 visits On-Site Trips
📋
Coordinator Scheduling
🚨
8 On-Site Visits
8 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 16, 2025
Visit 2 Sep 26, 2025
Visit 3 Oct 8, 2025
Visit 4 Oct 9, 2025
Visit 5 Oct 29, 2025
Visit 6 Oct 30, 2025
Visit 7 Oct 31, 2025
Visit 8 Jan 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 124.7 days stuck in "Assigned"
⏱️
Total Delay 126.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
124.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/16 CNL 10/8 CNL 10/9 Cnl 10/30 cnl 10/31 cnl 01/12/26 PM service checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
10/31 CNL Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290017
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 14.0 business days
⏱️
3x Labor Added Sep 16, 10:51 AM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏱️
Labor Added Sep 16, 11:05 AM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 9.0 business days
⏱️
Labor Added Sep 26, 7:30 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 9.6 business days
⏱️
Labor Added Oct 9, 1:03 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 9, 6:21 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 13.7 business days
⏱️
4x Labor Added Oct 29, 9:50 PM
Type: Labor, Expenses
Status: Open
Qty: 9, 1
⏱️
Labor Added Oct 30, 9:07 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 31, 7:17 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.6 business days
💵
2x Expenses Added Nov 5, 9:26 PM
Type: Expenses
Status: Open
Qty: 1
🚨 14.3 business days
💵
Expenses Added Nov 26, 6:43 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.7 business days
💵
Expenses Added Dec 9, 8:04 PM
Type: Expenses
Status: Open
Qty: 1
🚨 22.5 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Jan 12, 8:06 PM
From: Assigned
To: Tech On Site
Duration in Previous: 185d 5h
⏱️
▶
2 Labor Added Jan 12, 8:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 13, 1:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 49m
📨
▶
2 Status: Invoice Pending Jan 13, 2:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Jan 16, 8:19 PM
Invoice Number: SM-251089

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 124.7 business days (threshold: 4.0 business hours)
Exceeded by 124.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-251089

Work Details (19)

Name Type Status Qty Amount Date
WL-02937103 Labor Open 0.5 $0.00 Sep 16, 10:51 AM
WL-02937104 Expenses Open 1 $0.00 Sep 16, 10:51 AM
WL-02937105 Expenses Open 1 $0.00 Sep 16, 10:51 AM
WL-02937129 Labor Open 0.5 $0.00 Sep 16, 11:05 AM
WL-02951442 Labor Open 1 $0.00 Sep 26, 7:30 PM
WL-02965072 Labor Open 0.5 $0.00 Oct 9, 1:03 PM
WL-02965646 Labor Open 0.5 $0.00 Oct 9, 6:21 PM
WL-02989158 Labor Open 9 $0.00 Oct 29, 9:50 PM
WL-02989159 Expenses Open 1 $0.00 Oct 29, 9:50 PM
WL-02989160 Expenses Open 1 $0.00 Oct 29, 9:50 PM
WL-02989161 Expenses Open 1 $0.00 Oct 29, 9:50 PM
WL-02990816 Labor Open 1 $0.00 Oct 30, 9:07 PM
WL-02992516 Labor Open 0.5 $0.00 Oct 31, 7:17 PM
WL-02992517 Labor Open 0.5 $0.00 Oct 31, 7:17 PM
WL-02997922 Expenses Open 1 $0.00 Nov 5, 9:26 PM
WL-02997923 Expenses Open 1 $0.00 Nov 5, 9:26 PM
WL-03021345 Expenses Open 1 $0.00 Nov 26, 6:43 PM
WL-03032263 Expenses Open 1 $0.00 Dec 9, 8:04 PM
WL-03062561 Labor Open 1.5 $0.00 Jan 12, 8:13 PM

Details