Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290020 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Sep 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (35 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Jul 11 → Sep 19, 2025
49 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 22, 2025
1 business day (counted)
Running total: 53 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Sep 19 Assigned ▶ Running 49 52
Sep 19 → Sep 22 Tech On Site ▶ Running 1 53
Coordinators 53.2d
Field Work 2.0d
Billing 0.2d
✗ SLA Missed
Coordinators
53.2 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.2 days
Created: Jul 8, 2025 Due: Jul 31, 2025 Completed: Sep 22, 2025 (52 days late)
📅
53.7 days Total Age
⏱️
49.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
53.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025
Visit 4 Sep 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 49.6 days stuck in "Assigned"
⏱️
Total Delay 53.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
49.6d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/19 Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 9-16 CNL
🔍 Technician Findings
9/19 Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290020
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 14.0 business days
🚗
7x Travel Added Sep 16, 10:36 AM
Type: Travel, Labor, Expenses
Status: Open
Qty: 11, 9, 0.5
⏱️
Labor Added Sep 16, 11:05 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Sep 16, 7:57 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Sep 17, 11:03 AM
Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 11
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Sep 19, 10:28 AM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Carroll
From: Assigned
To: Tech On Site
Duration in Previous: 69d 18h
⏱️
▶
2 Labor Added Sep 19, 8:52 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.4 business days
✔️
Status: Completed by Matthew Bateman Sep 22, 12:01 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 23, 12:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 1:38 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 19m, 0m
🧾
Invoice Created Sep 24, 10:39 AM
Invoice Number: SM-241805

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 49.6 business days (threshold: 4.0 business hours)
Exceeded by 49.1 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-241805

Work Details (18)

Name Type Status Qty Amount Date
WL-02937086 Travel Open 11 $0.00 Sep 16, 10:36 AM
WL-02937080 Labor Open 9 $0.00 Sep 16, 10:36 AM
WL-02937081 Labor Open 0.5 $0.00 Sep 16, 10:36 AM
WL-02937082 Labor Open 0.5 $0.00 Sep 16, 10:36 AM
WL-02937083 Expenses Open 1 $0.00 Sep 16, 10:36 AM
WL-02937084 Expenses Open 1 $0.00 Sep 16, 10:36 AM
WL-02937085 Travel Open 11 $0.00 Sep 16, 10:36 AM
WL-02937128 Labor Open 0.5 $0.00 Sep 16, 11:05 AM
WL-02938012 Labor Open 0.5 $0.00 Sep 16, 7:57 PM
WL-02938559 Labor Open 0.5 $0.00 Sep 17, 11:03 AM
WL-02938573 Travel Open 11 $0.00 Sep 17, 11:08 AM
WL-02938572 Travel Open 11 $0.00 Sep 17, 11:08 AM
WL-02942224 Labor Open 1 $0.00 Sep 19, 10:28 AM
WL-02942225 Travel Open 11 $0.00 Sep 19, 10:28 AM
WL-02942223 Labor Open 0.5 $0.00 Sep 19, 10:28 AM
WL-02943266 Labor Open 7.25 $0.00 Sep 19, 8:52 PM
WL-02943267 Expenses Open 1 $0.00 Sep 19, 8:54 PM
WL-02943268 Expenses Open 1 $0.00 Sep 19, 8:55 PM

Details