Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290026 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (63 biz days late)
Active: 81 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
78d
▶ Clock Running
Status: Assigned
Jul 11 → Oct 31, 2025
78 business days (counted)
Running total: 81 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Oct 31 Assigned ▶ Running 78 81
Coordinators 81.3d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
81.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Jul 31, 2025 Completed: Oct 31, 2025 (91 days late)
📅
80.7 days Total Age
⏱️
77.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
79.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Aug 7, 2025
Visit 2 Aug 22, 2025
Visit 3 Oct 8, 2025
Visit 4 Oct 30, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 77.6 days stuck in "Assigned"
⏱️
Total Delay 79.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
77.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 8-7 CNL 8.22 CNL 10-8 CNL 10-30 PM
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290026
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 21.0 business days
⏱️
Labor Added Aug 10, 10:03 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 10.0 business days
⏱️
Labor Added Aug 24, 6:25 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: a0h5A00000GbsPpQAJ, Christopher Carroll
🚨 31.0 business days
⏱️
Labor Added Oct 9, 1:05 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 15.0 business days
⏱️
Labor Added Oct 30, 3:13 PM
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Oct 30, 3:19 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Oct 30, 8:18 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 111d 4h
🏁
Status: Closed by Christopher Carroll Oct 30, 8:26 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 4:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 33m
📨
▶
2 Status: Invoice Pending Oct 31, 4:29 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Nov 3, 11:35 AM
Invoice Number: SM-245417

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 77.6 business days (threshold: 4.0 business hours)
Exceeded by 77.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-245417

Work Details (6)

Name Type Status Qty Amount Date
WL-02897359 Labor Open 0.5 $0.00 Aug 10, 10:03 PM
WL-02913050 Labor Open 1 $0.00 Aug 24, 6:25 PM
WL-02965073 Labor Open 0.5 $0.00 Oct 9, 1:05 PM
WL-02990131 Labor Open 0.5 $0.00 Oct 30, 3:13 PM
WL-02990139 Expenses Open 1 $0.00 Oct 30, 3:19 PM
WL-02990686 Labor Open 1 $0.00 Oct 30, 8:18 PM

Details