Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290043 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (31 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
46d
▶ Clock Running
Status: Assigned
Jul 11 → Sep 16, 2025
46 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 49 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Sep 16 Assigned ▶ Running 46 49
Sep 16 → Sep 16 Tech On Site ▶ Running 0 49
Coordinators 50.2d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
50.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 16, 2025 (14 days early)
📅
49.7 days Total Age
⏱️
46.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
48.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 46.6 days stuck in "Assigned"
⏱️
Total Delay 48.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
46.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290043
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 11.0 business days
💵
3x Expenses Added Sep 11, 12:42 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Sep 16, 10:41 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Sep 16, 10:52 AM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Christopher Carroll Sep 16, 10:58 AM
From: Completed
To: Closed
Duration in Previous: 17m
📄
Status: Ready to Bill by Hannah Shaw Sep 16, 3:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 45m
📨
Status: Invoice Pending by Hannah Shaw Sep 16, 4:09 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 25m
💰
Status: Invoiced by Hannah Shaw Sep 16, 4:16 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 4.0 business days
🧾
Invoice Created Sep 21, 9:35 PM
Invoice Number: SM-241132

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 46.6 business days (threshold: 4.0 business hours)
Exceeded by 46.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-241132

Work Details (6)

Name Type Status Qty Amount Date
WL-02932450 Expenses Open 1 $0.00 Sep 11, 12:42 PM
WL-02932451 Expenses Open 1 $0.00 Sep 11, 12:42 PM
WL-02932452 Expenses Open 1 $0.00 Sep 11, 12:42 PM
WL-02937091 Labor Open 0.5 $0.00 Sep 16, 10:43 AM
WL-02937092 Labor Open 0.5 $0.00 Sep 16, 10:43 AM
WL-02937106 Labor Open 1 $0.00 Sep 16, 10:52 AM

Details