Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290045 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (50 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Jul 11 → Sep 4, 2025
38 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 41 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Sep 4 → Oct 10, 2025
26 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 13, 2025
0 business days (counted)
Running total: 67 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Sep 4 Assigned ▶ Running 38 41
Sep 4 → Sep 4 Tech On Site ▶ Running 0 41
Sep 4 → Oct 10 Assigned ▶ Running 26 67
Oct 10 → Oct 13 Tech On Site ▶ Running 0 67
Coordinators 69.0d
Field Work 1.1d
✗ SLA Missed
Coordinators
69.0 days
Over SLA
Field Work
1.1 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Oct 10, 2025 (9 days late)
📅
67.7 days Total Age
⏱️
38.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
67.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 1, 2025
Visit 2 Oct 8, 2025
Visit 3 Oct 9, 2025
Visit 4 Oct 10, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 38.6 days stuck in "Assigned"
⏱️
Total Delay 67.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
65.3d / 0.5d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 10/1/25 CNL 10-8 cnl
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290045
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
⚠️ 6.0 business days
🔧
Status: Tech On Site by Christopher Carroll Sep 4, 1:11 PM
From: Assigned
To: Tech On Site
Duration in Previous: 54d 21h
👷
▶
2 Technician Assigned Sep 4, 1:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Tech On Site
To: Assigned
Duration in Previous: 41m
🚨 21.0 business days
⏱️
Labor Added Oct 2, 10:35 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.2 business days
⏱️
Labor Added Oct 8, 1:35 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 9, 12:35 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 9, 6:31 PM
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Christopher Carroll Oct 10, 9:01 AM
From: Assigned
To: Tech On Site
Duration in Previous: 35d 19h
⏱️
▶
2 6x Labor Added Oct 10, 11:19 PM
6x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6.5
⏳ 0.1 business days
💵
▶
2 Expenses Added Oct 13, 7:49 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 22h, 0m
📄
▶
2 Status: Ready to Bill Oct 13, 1:00 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Hannah Shaw Oct 13, 1:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 16.0 business days
🧾
Invoice Created Nov 4, 8:24 PM
Invoice Number: SM-243442

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 38.6 business days (threshold: 4.0 business hours)
Exceeded by 38.1 business days
Assigned
Duration: 26.8 business days (threshold: 4.0 business hours)
Exceeded by 26.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-243442

Work Details (12)

Name Type Status Qty Amount Date
WL-02958548 Labor Open 0.5 $0.00 Oct 2, 10:35 PM
WL-02963462 Labor Open 0.5 $0.00 Oct 8, 1:35 PM
WL-02965057 Labor Open 0.5 $0.00 Oct 9, 12:35 PM
WL-02965660 Labor Open 0.5 $0.00 Oct 9, 6:31 PM
WL-02967486 Labor Open 0.5 $0.00 Oct 10, 11:19 PM
WL-02967487 Labor Open 1 $0.00 Oct 10, 11:19 PM
WL-02967488 Expenses Open 1 $0.00 Oct 10, 11:19 PM
WL-02967489 Expenses Open 1 $0.00 Oct 10, 11:19 PM
WL-02967490 Expenses Open 1 $0.00 Oct 10, 11:19 PM
WL-02967491 Travel Open 11 $0.00 Oct 10, 11:19 PM
WL-02967492 Labor Open 6.5 $0.00 Oct 10, 11:22 PM
WL-02968300 Expenses Open 1 $0.00 Oct 13, 7:49 AM

Details