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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290046 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Sep 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (24 biz days late)
Active: 42 biz days
🕐 Clock stopped: Tech Off Site (Sep 5, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Jul 11 → Aug 26, 2025
32 business days (counted)
Running total: 35 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 4, 2025
6 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 42 of ? biz days used
Created: Jul 8, 2025 Tech Off Site: Sep 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Aug 26 Assigned ▶ Running 32 35
Aug 26 → Sep 4 Scheduled ▶ Running 6 41
Sep 4 → Sep 5 Tech On Site ▶ Running 1 42
Coordinators 42.8d
Field Work 2.1d
Billing 0.2d
✗ SLA Missed
Coordinators
42.8 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
0.2 days
Created: Jul 8, 2025 Due: Sep 30, 2025 Completed: Sep 6, 2025 (24 days early)
📅
42.7 days Total Age
⏱️
32.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
39.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 2, 2025
Visit 2 Sep 4, 2025
Visit 3 Sep 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 32.6 days stuck in "Assigned"
⏱️
Total Delay 39.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
32.6d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.2.25 Searching for asset 9.5.25 PM completed Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290046
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 33.0 business days
👷
▶
3 Technician Assigned Aug 26, 3:43 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 46d 0h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-03T12:00:00.000+0000
💵
Expenses Added Aug 26, 4:22 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📅
Dispatch Scheduled by Matthew Bateman Aug 29, 3:39 PM
Scheduled For: 2025-09-02T12:00:00.000+0000
⏳ 2.0 business days
💵
▶
2 Expenses Added Sep 2, 12:25 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 2, 12:48 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
Expenses Added Sep 3, 5:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Sep 3, 5:23 PM
Type: Labor
Status: Open
Qty: 9.25
🔧
▶
2 Status: Tech On Site Sep 4, 12:30 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
Status: Tech Off Site by Christopher Carroll Sep 4, 9:23 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 53m
⏳ 1.3 business days
⏱️
Labor Added Sep 5, 10:11 PM
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Sep 5, 10:20 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Sep 5, 10:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 1.2 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 8, 11:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
Status: Invoice Pending by Hannah Shaw Sep 8, 1:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 22m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 9, 4:57 PM
Invoice Number: SM-240270

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 32.6 business days (threshold: 4.0 business hours)
Exceeded by 32.1 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
Sep 2, 8:00 AM
Created
Jul 8, 2:33 PM
Invoice #
SM-240270

Work Details (10)

Name Type Status Qty Amount Date
WL-02915419 Expenses Open 1 $0.00 Aug 26, 4:22 PM
WL-02922272 Expenses Open 1 $0.00 Sep 2, 12:25 PM
WL-02922281 Expenses Open 1 $0.00 Sep 2, 12:28 PM
WL-02922304 Expenses Open 1 $0.00 Sep 2, 12:48 PM
WL-02924078 Expenses Open 1 $0.00 Sep 3, 5:17 PM
WL-02924089 Labor Open 9.25 $0.00 Sep 3, 5:23 PM
WL-02925046 Labor Open 0.5 $0.00 Sep 4, 12:31 PM
WL-02927425 Labor Open 0.5 $0.00 Sep 5, 10:11 PM
WL-02927432 Expenses Open 1 $0.00 Sep 5, 10:20 PM
WL-02927440 Labor Open 9 $0.00 Sep 5, 10:38 PM

Details