Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290047 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Oct 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (47 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
62d
▶ Clock Running
Status: Assigned
Jul 11 → Oct 8, 2025
62 business days (counted)
Running total: 65 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Oct 8 Assigned ▶ Running 62 65
Coordinators 66.2d
Billing 0.2d
✗ SLA Missed
Coordinators
66.2 days
Over SLA
Billing
0.2 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 8, 2025 (23 days early)
📅
65.7 days Total Age
⏱️
62.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
65.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 17, 2025
Visit 2 Oct 8, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 62.6 days stuck in "Assigned"
⏱️
Total Delay 65.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
62.6d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 9/17 cnl
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290047
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 15.0 business days
⏱️
Labor Added Sep 17, 11:07 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Sep 17, 2:40 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 16.0 business days
💵
▶
2 3x Expenses Added Oct 8, 1:27 PM
3x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Oct 8, 1:32 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Carroll Oct 8, 1:43 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 88d 22h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 9, 9:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 11m
📨
▶
2 Status: Invoice Pending Oct 9, 11:31 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 2.0 business days
🧾
Invoice Created Oct 13, 7:57 AM
Invoice Number: SM-243247

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 62.6 business days (threshold: 4.0 business hours)
Exceeded by 62.1 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-243247

Work Details (8)

Name Type Status Qty Amount Date
WL-02938568 Labor Open 0.5 $0.00 Sep 17, 11:07 AM
WL-02938918 Labor Open 0.5 $0.00 Sep 17, 2:40 PM
WL-02963433 Expenses Open 1 $0.00 Oct 8, 1:27 PM
WL-02963431 Labor Open 0.5 $0.00 Oct 8, 1:27 PM
WL-02963434 Travel Open 11 $0.00 Oct 8, 1:27 PM
WL-02963451 Labor Open 0.5 $0.00 Oct 8, 1:31 PM
WL-02963456 Labor Open 0.5 $0.00 Oct 8, 1:32 PM
WL-02963463 Labor Open 1 $0.00 Oct 8, 1:37 PM

Details