Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290048 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (31 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
46d
▶ Clock Running
Status: Assigned
Jul 11 → Sep 16, 2025
46 business days (counted)
Running total: 49 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Sep 16 Assigned ▶ Running 46 49
Coordinators 50.2d
Billing 0.3d
✗ SLA Missed
Coordinators
50.2 days
Over SLA
Billing
0.3 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Sep 16, 2025 (45 days early)
📅
49.7 days Total Age
⏱️
46.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
49.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 4, 2025
Visit 2 Sep 16, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 46.6 days stuck in "Assigned"
⏱️
Total Delay 49.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
46.6d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.4.25 Searching for asset 9.16.25 PM completed Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM.
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290048
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
⚠️ 6.0 business days
⏱️
Labor Added Sep 4, 9:33 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 8.3 business days
⏱️
Labor Added Sep 16, 11:59 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Sep 16, 12:06 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Sep 16, 3:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 67d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 17, 9:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 37m
📨
▶
2 Status: Invoice Pending Sep 17, 12:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Sep 21, 9:35 PM
Invoice Number: SM-241186

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 46.6 business days (threshold: 4.0 business hours)
Exceeded by 46.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-241186

Work Details (4)

Name Type Status Qty Amount Date
WL-02925987 Labor Open 0.5 $0.00 Sep 4, 9:33 PM
WL-02937196 Labor Open 0.5 $0.00 Sep 16, 11:59 AM
WL-02937206 Labor Open 0.5 $0.00 Sep 16, 12:06 PM
WL-02937509 Labor Open 1 $0.00 Sep 16, 3:53 PM

Details