Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290049 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Sep 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (24 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Jul 11 → Sep 4, 2025
38 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 42 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Sep 4 Assigned ▶ Running 38 41
Sep 4 → Sep 5 Tech On Site ▶ Running 1 42
Coordinators 42.2d
Field Work 1.2d
Billing 0.1d
✗ SLA Missed
Coordinators
42.2 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Sep 5, 2025 (56 days early)
📅
41.9 days Total Age
⏱️
38.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
40.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 38.6 days stuck in "Assigned"
⏱️
Total Delay 40.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
38.6d / 0.5d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290049
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
⚠️ 6.0 business days
🔧
Status: Tech On Site by Christopher Carroll Sep 4, 12:34 PM
From: Assigned
To: Tech On Site
Duration in Previous: 54d 20h
⏱️
Labor Added Sep 4, 8:52 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Sep 4, 9:52 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 3x Labor Added Sep 4, 10:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 27m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 5, 4:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 6m
📨
Status: Invoice Pending by Hannah Shaw Sep 5, 4:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 40m
⏳ 1.9 business days
🧾
Invoice Created Sep 8, 2:16 PM
Invoice Number: SM-240218

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 38.6 business days (threshold: 4.0 business hours)
Exceeded by 38.1 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-240218

Work Details (5)

Name Type Status Qty Amount Date
WL-02925942 Labor Open 0.5 $0.00 Sep 4, 8:52 PM
WL-02926006 Labor Open 0.5 $0.00 Sep 4, 9:52 PM
WL-02926011 Labor Open 1 $0.00 Sep 4, 10:00 PM
WL-02926012 Labor Open 0.5 $0.00 Sep 4, 10:00 PM
WL-02926013 Travel Open 15 $0.00 Sep 4, 10:00 PM

Details