📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139
Jul 8, 2025 → Oct 2, 2025
✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Invoiced (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
59d
▶ Clock Running
Status: Assigned
Jul 11 → Oct 3, 2025
59 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Completed
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 8, 2025Invoiced: Oct 3, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 8 → Jul 11
Created
▶ Running
3
3
Jul 11 → Oct 3
Assigned
▶ Running
59
62
Oct 3 → Oct 3
Completed
▶ Running
0
62
Coordinators62.5d
Incomplete1.0d (excluded)
Billing0.7d
✗ SLA Missed
Coordinators
62.5 days
Over SLA
Incomplete(excluded from total)
1.0 days
Billing
0.7 days
Created: Jul 8, 2025
Due: Oct 31, 2025
Completed: Oct 3, 2025 (28 days early)
📅
62.0 daysTotal Age
⏱️
58.8d in AssignedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
61.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Sep 16, 2025
Visit 2Sep 18, 2025
Visit 3Oct 1, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay58.8 days stuck in "Assigned"
⏱️
Total Delay61.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
58.8d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Incomplete
1.0d
WO Correction Needed
0.4d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/9/25 CC
Another tech accidently closed this WO.
CHRISTOPHER CARROLL DID NOT CLOSE OR MAKE REPAIR NOTES ON THIS WO.
pm has been duplicated under Chris Carroll.
WO-01308525
10/6/25 Chris Carroll
I did not close this WO
Nor have I done a repair WO for this unit
this10.3.25 Hshaw - missing PM checklist form
9/18 CNL CC
9/16 CNL CC
🔧Work Performed
9.16.25 Searching for asset
9.18.25 Searching for asset
10.1.25 PM completed
PM PERFORMED
UNIT DAMAGED- CREATING REPAIR WO 10/1/25
🔍Technician Findings
UNIT LCOATED
DAMAGE TO PR WING AND CONTROLS
⚠️Problem Description
Preventive Maintenance
📄Description
Bed, Electric
Oct 3, 2025 2:50pm
@Christopher Carroll @Jennifer Johnson We don't do follow ups for GE, correct?
Oct 7, 2025 3:39pm
@Jennifer Johnson Hello, I received a call from Christopher today. He said he did not close this PM. The wrong PM may have been closed. He asked if I could re-open it so that when he is back out there he can check it. It is invoiced so cannot be re-opened. Will another CF need to be entered? If it is, will this cause them to be charged twice since this one is invoiced? How does this need to be handled? @Christopher Carroll @Kimberly Hardison