Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290054 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (33 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
48d
▶ Clock Running
Status: Assigned
Jul 11 → Sep 18, 2025
48 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 51 of ? biz days used
Created: Jul 8, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Sep 18 Assigned ▶ Running 48 51
Sep 18 → Sep 18 Tech On Site ▶ Running 0 51
Coordinators 52.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
52.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Sep 18, 2025 (43 days early)
📅
51.7 days Total Age
⏱️
48.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
51.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 4, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 48.6 days stuck in "Assigned"
⏱️
Total Delay 51.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
48.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.4.25 Searching for asset 9.16.25 Searching for asset 9.18.25 PM Completed Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290054
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
⚠️ 6.0 business days
⏱️
Labor Added Sep 4, 9:32 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 8.3 business days
⏱️
Labor Added Sep 16, 5:31 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.8 business days
🔧
Status: Tech On Site by Christopher Carroll Sep 18, 4:55 PM
From: Assigned
To: Tech On Site
Duration in Previous: 69d 1h
✔️
▶
3 Status: Completed Sep 18, 5:02 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 11
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Sep 19, 11:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 28m
📨
▶
2 Status: Invoice Pending Sep 19, 11:42 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 22, 9:00 AM
Invoice Number: SM-241578

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 48.6 business days (threshold: 4.0 business hours)
Exceeded by 48.1 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-241578

Work Details (5)

Name Type Status Qty Amount Date
WL-02925979 Labor Open 0.5 $0.00 Sep 4, 9:32 PM
WL-02937699 Labor Open 0.5 $0.00 Sep 16, 5:31 PM
WL-02941247 Labor Open 1 $0.00 Sep 18, 5:04 PM
WL-02941248 Labor Open 0.5 $0.00 Sep 18, 5:04 PM
WL-02941249 Travel Open 11 $0.00 Sep 18, 5:04 PM

Details