Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290057 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Oct 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
59d
▶ Clock Running
Status: Assigned
Jul 11 → Oct 3, 2025
59 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Oct 3 Assigned ▶ Running 59 62
Coordinators 62.5d
Billing 0.1d
✗ SLA Missed
Coordinators
62.5 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Oct 3, 2025 (28 days early)
📅
62.0 days Total Age
⏱️
58.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
61.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 17, 2025
Visit 2 Oct 1, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 58.9 days stuck in "Assigned"
⏱️
Total Delay 61.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
58.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/17 cnl 10/1/25 UNIT PM'D
🔍 Technician Findings
UNIT LCOATED
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290057
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 15.0 business days
⏱️
Labor Added Sep 17, 8:10 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 11.5 business days
⏱️
▶
2 4x Labor Added Oct 2, 10:27 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 83d 6h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 11:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 8m
📨
▶
2 Status: Invoice Pending Oct 3, 12:23 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 22.0 business days
🧾
Invoice Created Nov 4, 8:24 PM
Invoice Number: SM-242895

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 58.9 business days (threshold: 4.0 business hours)
Exceeded by 58.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-242895

Work Details (5)

Name Type Status Qty Amount Date
WL-02939679 Labor Open 0.5 $0.00 Sep 17, 8:10 PM
WL-02958543 Labor Open 1.5 $0.00 Oct 2, 10:27 PM
WL-02958544 Labor Open 3 $0.00 Oct 2, 10:27 PM
WL-02958545 Expenses Open 1 $0.00 Oct 2, 10:27 PM
WL-02958546 Travel Open 158 $0.00 Oct 2, 10:27 PM

Details