Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290059 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Oct 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (63 biz days late)
Active: 81 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
78d
▶ Clock Running
Status: Assigned
Jul 11 → Oct 31, 2025
78 business days (counted)
Running total: 81 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Oct 31 Assigned ▶ Running 78 81
Coordinators 82.2d
Billing 5.4d
✗ SLA Missed
Coordinators
82.2 days
Over SLA
Billing
5.4 days
Over SLA
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Oct 31, 2025 (30 days early)
📅
81.7 days Total Age
⏱️
78.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
85.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 29, 2025
Visit 2 Oct 30, 2025
Visit 3 Oct 31, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 78.6 days stuck in "Assigned"
⏱️
Total Delay 85.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
78.6d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
5.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 10-29 CNL 10-30 CNL
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290059
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 44.0 business days
⏱️
Labor Added Oct 29, 10:10 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 30, 4:00 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 30, 8:01 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 30, 9:34 PM
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Oct 31, 7:10 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Oct 31, 7:18 PM
Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6.75
✔️
Status: Completed by Christopher Carroll
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 112d 3h, 0m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 3, 3:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Nov 11, 12:06 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number: SM-246170

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 78.6 business days (threshold: 4.0 business hours)
Exceeded by 78.1 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-246170

Work Details (7)

Name Type Status Qty Amount Date
WL-02989183 Labor Open 0.5 $0.00 Oct 29, 10:10 PM
WL-02990201 Labor Open 0.5 $0.00 Oct 30, 4:00 PM
WL-02990659 Labor Open 0.5 $0.00 Oct 30, 8:01 PM
WL-02990919 Labor Open 0.5 $0.00 Oct 30, 9:34 PM
WL-02992491 Expenses Open 1 $0.00 Oct 31, 7:10 PM
WL-02992520 Labor Open 1 $0.00 Oct 31, 7:18 PM
WL-02992527 Labor Open 6.75 $0.00 Oct 31, 7:20 PM

Details