Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290060 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Jul 8, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (48 biz days late)
Active: 66 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
63d
▶ Clock Running
Status: Assigned
Jul 11 → Oct 9, 2025
63 business days (counted)
Running total: 66 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 11 Created ▶ Running 3 3
Jul 11 → Oct 9 Assigned ▶ Running 63 66
Coordinators 67.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
67.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Oct 9, 2025 (52 days early)
📅
66.7 days Total Age
⏱️
63.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
66.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 17, 2025
Visit 2 Oct 8, 2025
Visit 3 Oct 9, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 63.6 days stuck in "Assigned"
⏱️
Total Delay 66.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
63.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 9/17 cnl 10/8 CNL
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290060
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 11, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 15.0 business days
⏱️
Labor Added Sep 17, 2:11 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Sep 17, 8:45 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 15.4 business days
⏱️
Labor Added Oct 8, 2:23 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
3x Labor Added Oct 9, 1:09 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 11
⏱️
▶
3 2x Labor Added Oct 9, 6:09 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 90d 2h
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 10, 12:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 19m
📨
▶
2 Status: Invoice Pending Oct 10, 12:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.0 business days
🧾
Invoice Created Oct 13, 12:16 PM
Invoice Number: SM-243371

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 63.6 business days (threshold: 4.0 business hours)
Exceeded by 63.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-243371

Work Details (8)

Name Type Status Qty Amount Date
WL-02938881 Labor Open 0.5 $0.00 Sep 17, 2:11 PM
WL-02939742 Labor Open 0.5 $0.00 Sep 17, 8:45 PM
WL-02963528 Labor Open 0.5 $0.00 Oct 8, 2:23 PM
WL-02965082 Labor Open 0.5 $0.00 Oct 9, 1:09 PM
WL-02965083 Labor Open 0.5 $0.00 Oct 9, 1:09 PM
WL-02965084 Travel Open 11 $0.00 Oct 9, 1:09 PM
WL-02965619 Labor Open 0.5 $0.00 Oct 9, 6:09 PM
WL-02965620 Labor Open 1 $0.00 Oct 9, 6:09 PM

Details