Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290063 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 8, 2025 → Nov 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (76 biz days late)
Active: 94 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 79 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Nov 20, 2025
15 business days (counted)
Running total: 94 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 94 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 72
Oct 20 → Oct 29 Assigned ▶ Running 7 79
Oct 29 → Nov 20 Ready for Scheduling ▶ Running 15 94
Nov 20 → Nov 20 Assigned ▶ Running 0 94
Coordinators 96.8d
Billing 0.3d
✗ SLA Missed
Coordinators
96.8 days
Over SLA
Billing
0.3 days
Created: Jul 8, 2025 Due: Jul 31, 2025 Completed: Nov 20, 2025 (111 days late)
📅
93.7 days Total Age
⏱️
47.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
92.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jul 9, 2025
Visit 2 Oct 23, 2025
Visit 3 Nov 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 92.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
63.7d / 1.0d SLA
Assigned
33.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.10.23_MS: Searched for asseet. Could not locate. 2nd attempt to locate. 7/9/25 TFOGIEL: SEARCHED FOR UNIT, FOUND IN GRAVEYARD checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine
🔍 Technician Findings
7/10/25 TFOGIEL: SEARCHED FOR UNIT, FOUND IN GRAVEYARD checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290063
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
⏳ 2.0 business days
⏱️
Labor Added Jul 10, 5:09 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 18.9 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: a0h5A00000HFAXWQA5, Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 4.0 business days
⏱️
Labor Added Oct 23, 9:13 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 4.3 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 15.0 business days
⏱️
Labor Added Nov 19, 4:58 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Nov 19, 7:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21d 9h
✔️
Status: Completed by MICHAEL SWINGLE Nov 19, 7:11 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 1:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 7m
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 3:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 30m
⏳ 2.0 business days
🧾
Invoice Created Nov 23, 6:52 PM
Invoice Number: SM-247097

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-247097

Work Details (3)

Name Type Status Qty Amount Date
WL-02861106 Labor Open 0.75 $0.00 Jul 10, 5:09 PM
WL-02982397 Labor Open 0.25 $0.00 Oct 23, 9:13 PM
WL-03013515 Labor Open 1 $0.00 Nov 19, 4:58 PM

Details