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← WO Overview

WO-01290065 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 8, 2025 → Oct 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Invoiced (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 26 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Aug 13 → Aug 27, 2025
10 business days (counted)
Running total: 36 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Oct 1, 2025
24 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 3, 2025
2 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Completed
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 8, 2025 Invoiced: Oct 3, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 26
Aug 13 → Aug 27 Assigned ▶ Running 10 36
Aug 27 → Oct 1 Ready for Scheduling ▶ Running 24 60
Oct 1 → Oct 3 Assigned ▶ Running 2 62
Oct 3 → Oct 3 Completed ▶ Running 0 62
Coordinators 66.0d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.3d
✗ SLA Missed
Coordinators
66.0 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.3 days
Created: Jul 8, 2025 Due: Jul 31, 2025 Completed: Oct 3, 2025 (63 days late)
📅
62.7 days Total Age
⏱️
25.6d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
62.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Aug 19, 2025
Visit 2 Aug 21, 2025
Visit 3 Aug 22, 2025
Visit 4 Oct 1, 2025
Visit 5 Oct 2, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 25.6 days stuck in "Assigned"
⏱️
Total Delay 62.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
27.0d / 1.0d SLA
Assigned
39.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 8.19.25 cnl 8.21.25 cnl 8.22.25 cnl 10.01.25 cnl 10.2.25 PM completed
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290065
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 20.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
👷
▶
2 Technician Assigned Aug 13, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Aug 15, 2:26 PM
Technician: Jim Kingery
⏳ 3.0 business days
⏱️
Labor Added Aug 19, 6:46 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.7 business days
⏱️
Labor Added Aug 21, 4:46 PM
Type: Labor
Status: Open
Qty: 1
🚗
Travel Added Aug 21, 6:28 PM
Type: Travel
Status: Open
Qty: 47
⏳ 1.7 business days
💵
6x Expenses Added Aug 22, 8:51 PM
Type: Expenses, Travel, Labor
Status: Open
Qty: 1, 47, 101
⏳ 3.4 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 27, 9:34 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 13d 19h
🚨 25.0 business days
⏱️
Labor Added Oct 1, 1:31 PM
Type: Labor
Status: Open
Qty: 0.5
👷
▶
2 Technician Assigned Oct 1, 2:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 5h
⏱️
Labor Added Oct 1, 10:35 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 1, 11:24 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.1 business days
💵
▶
2 Expenses Added Oct 3, 1:45 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Oct 3, 2:00 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 1d 23h
🏁
Status: Closed by Christopher Carroll Oct 3, 2:08 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 1.0 business days
⚠️
▶
3 Status: Incomplete Oct 5, 11:37 PM
Status: Incomplete → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 6, 10:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 48m
📨
▶
2 Status: Invoice Pending Oct 6, 12:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:29 PM
Invoice Number: SM-242979

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Ready for Scheduling
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-242979

Work Details (16)

Name Type Status Qty Amount Date
WL-02907348 Labor Open 1 $0.00 Aug 19, 6:46 PM
WL-02910328 Labor Open 1 $0.00 Aug 21, 4:46 PM
WL-02910445 Travel Open 47 $0.00 Aug 21, 6:28 PM
WL-02912053 Expenses Open 1 $0.00 Aug 22, 8:51 PM
WL-02912054 Travel Open 47 $0.00 Aug 22, 8:51 PM
WL-02912055 Travel Open 101 $0.00 Aug 22, 8:51 PM
WL-02912056 Travel Open 101 $0.00 Aug 22, 8:51 PM
WL-02912051 Labor Open 10 $0.00 Aug 22, 8:51 PM
WL-02912052 Expenses Open 1 $0.00 Aug 22, 8:51 PM
WL-02956147 Labor Open 0.5 $0.00 Oct 1, 1:31 PM
WL-02957156 Labor Open 0.5 $0.00 Oct 1, 10:35 PM
WL-02957182 Labor Open 0.5 $0.00 Oct 1, 11:24 PM
WL-02959108 Expenses Open 1 $0.00 Oct 3, 1:45 PM
WL-02959112 Expenses Open 1 $0.00 Oct 3, 1:48 PM
WL-02959140 Labor Open 1 $0.00 Oct 3, 2:00 PM
WL-02960492 Expenses Open 1 $0.00 Oct 5, 11:39 PM

Details