Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290075 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 8, 2025 → Oct 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (55 biz days late)
Active: 73 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 73 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 72
Oct 20 → Oct 21 Assigned ▶ Running 1 73
Oct 21 → Oct 21 Tech On Site ▶ Running 0 73
Coordinators 75.8d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
75.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Jul 31, 2025 Completed: Oct 21, 2025 (81 days late)
📅
73.7 days Total Age
⏱️
47.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
73.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 7, 2025
Visit 2 Aug 10, 2025
Visit 3 Sep 30, 2025
Visit 4 Oct 1, 2025
Visit 5 Oct 21, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 73.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
48.7d / 1.0d SLA
Assigned
27.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
8.7.25 searching for asset 8.10.25 searching for asset 9.30.25 searching for asset 10.01.25 searching for asset 10.21.25 PM completed 25.10.21_MS: Performed PM. Review PM form for details. Returned unit to service.
🔍 Technician Findings
25.10.21_MS: Asset is due for PM. Found in Rm 6104
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290075
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 20.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⏳ 2.8 business days
⏱️
Labor Added Aug 7, 6:22 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.7 business days
⏱️
Labor Added Aug 12, 9:27 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
🚨 34.0 business days
⏱️
Labor Added Sep 30, 11:35 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 1, 10:42 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 12.2 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
🔧
Status: Tech On Site by Mark Stelter Oct 21, 3:26 PM
From: Assigned
To: Tech On Site
Duration in Previous: 23h 17m
⏱️
▶
3 Labor Added Oct 21, 3:33 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mark Stelter
From: Tech On Site
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 22, 10:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 4m
📨
▶
2 Status: Invoice Pending Oct 22, 11:14 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number: SM-244345

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-244345

Work Details (5)

Name Type Status Qty Amount Date
WL-02894648 Labor Open 0.5 $0.00 Aug 7, 6:22 PM
WL-02898733 Labor Open 0.5 $0.00 Aug 12, 9:27 AM
WL-02955665 Labor Open 0.5 $0.00 Sep 30, 11:35 PM
WL-02957158 Labor Open 0.5 $0.00 Oct 1, 10:42 PM
WL-02978639 Labor Open 1 $0.00 Oct 21, 3:33 PM

Details