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WO-01290084 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 8, 2025 → Oct 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 14, 2025
1 business day (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 27 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 26, 2025
8 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 26 → Aug 27, 2025
1 business day (counted)
Running total: 36 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Sep 25, 2025
20 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 56 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 3, 2025
6 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Aug 14 Ready for Scheduling ▶ Running 1 27
Aug 14 → Aug 14 Assigned ▶ Running 0 27
Aug 14 → Aug 26 Scheduled ▶ Running 8 35
Aug 26 → Aug 27 Reschedule ▶ Running 1 36
Aug 27 → Sep 25 Ready for Scheduling ▶ Running 20 56
Sep 25 → Sep 25 Assigned ▶ Running 0 56
Sep 25 → Oct 3 Scheduled ▶ Running 6 62
Coordinators 67.9d
Field Work 0.6d
Billing 0.1d
✗ SLA Missed
Coordinators
67.9 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Aug 31, 2025 Completed: Oct 4, 2025 (33 days late)
📅
62.7 days Total Age
⏱️
25.6d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
58.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits (1 reschedule)
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Aug 7, 2025
Visit 2 Aug 19, 2025
Visit 3 Aug 20, 2025
Visit 4 Aug 21, 2025
Visit 5 Sep 30, 2025
Visit 6 Oct 2, 2025
Visit 7 Oct 3, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 25.6 days stuck in "Assigned"
⏱️
Total Delay 58.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
24.7d / 1.0d SLA
Assigned
25.6d / 0.5d SLA
Scheduled
15.6d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
8.7.25 cnl 8.19.25 CNL 8.21.25 CNL 9.30.25 CNL 10.2.25 CNL 10.3.25 PM Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290084
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 20.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⏳ 2.8 business days
⏱️
Labor Added Aug 7, 6:27 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.7 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Aug 14, 2:47 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-08-18T12:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
Labor Added Aug 19, 6:49 PM
Type: Labor
Status: Open
Qty: 1
⏳ 1.6 business days
⏱️
3x Labor Added Aug 20, 10:05 PM
Type: Labor, Travel
Status: Open
Qty: 1, 35
⏱️
Labor Added Aug 21, 5:00 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.9 business days
🔄
Status: Reschedule by Lawrence Yoder Aug 26, 10:57 AM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 20h
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 27, 9:34 AM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 22h 37m
🚨 21.0 business days
👷
▶
4 Technician Assigned Sep 25, 10:01 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 29d 0h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-29T12:00:00.000+0000
💵
3x Expenses Added Sep 25, 10:43 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
Labor Added Sep 30, 10:57 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.1 business days
⏱️
Labor Added Oct 3, 2:45 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 3x Labor Added Oct 3, 3:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Scheduled
To: Completed
Duration in Previous: 8d 5h
💵
▶
3 Expenses Added Oct 3, 8:32 PM
Expenses Added → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 10.75
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 5h 8m
⏳ 1.4 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 6, 11:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
2 Status: Invoice Pending Oct 6, 12:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:29 PM
Invoice Number: SM-242979

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
Sep 29, 8:00 AM
Created
Jul 8, 2:33 PM
Invoice #
SM-242979

Work Details (16)

Name Type Status Qty Amount Date
WL-02894665 Labor Open 0.5 $0.00 Aug 7, 6:27 PM
WL-02907354 Labor Open 1 $0.00 Aug 19, 6:49 PM
WL-02909119 Labor Open 1 $0.00 Aug 20, 10:05 PM
WL-02909120 Labor Open 1 $0.00 Aug 20, 10:05 PM
WL-02909121 Travel Open 35 $0.00 Aug 20, 10:05 PM
WL-02910351 Labor Open 1 $0.00 Aug 21, 5:00 PM
WL-02948970 Expenses Open 1 $0.00 Sep 25, 10:43 AM
WL-02948971 Expenses Open 1 $0.00 Sep 25, 10:43 AM
WL-02948972 Expenses Open 1 $0.00 Sep 25, 10:43 AM
WL-02955636 Labor Open 0.5 $0.00 Sep 30, 10:57 PM
WL-02959279 Labor Open 0.5 $0.00 Oct 3, 2:45 PM
WL-02959347 Labor Open 0.5 $0.00 Oct 3, 3:27 PM
WL-02959348 Labor Open 1 $0.00 Oct 3, 3:27 PM
WL-02959349 Travel Open 11 $0.00 Oct 3, 3:27 PM
WL-02959840 Expenses Open 1 $0.00 Oct 3, 8:32 PM
WL-02959846 Labor Open 10.75 $0.00 Oct 3, 8:36 PM

Details