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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290087 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 8, 2025 → Oct 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 15, 2025
2 business days (counted)
Running total: 28 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Aug 15 → Aug 27, 2025
8 business days (counted)
Running total: 36 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Oct 1, 2025
24 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 3, 2025
2 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Aug 15 Ready for Scheduling ▶ Running 2 28
Aug 15 → Aug 27 Assigned ▶ Running 8 36
Aug 27 → Oct 1 Ready for Scheduling ▶ Running 24 60
Oct 1 → Oct 3 Assigned ▶ Running 2 62
Coordinators 66.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
66.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jul 8, 2025 Due: Aug 31, 2025 Completed: Oct 3, 2025 (32 days late)
📅
62.7 days Total Age
⏱️
25.6d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
62.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Aug 7, 2025
Visit 2 Aug 8, 2025
Visit 3 Aug 19, 2025
Visit 4 Aug 21, 2025
Visit 5 Oct 1, 2025
Visit 6 Oct 2, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 25.6 days stuck in "Assigned"
⏱️
Total Delay 62.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
29.7d / 1.0d SLA
Assigned
37.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 8.7.25 CNL 8.8.25 CNL 8.19.25 CNL 8.21.25 CNL 10.1.25 CNL 10.2.25 PM completed
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290087
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 20.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⏳ 2.8 business days
⏱️
Labor Added Aug 7, 6:21 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Aug 8, 5:26 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Aug 15, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 3h
⏳ 3.0 business days
⏱️
3x Labor Added Aug 19, 6:50 PM
Type: Labor, Travel
Status: Open
Qty: 1, 35
⏳ 2.6 business days
⏱️
Labor Added Aug 21, 5:02 PM
Type: Labor
Status: Open
Qty: 1
⏳ 4.9 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 27, 9:34 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 11d 19h
🚨 25.0 business days
⏱️
Labor Added Oct 1, 1:13 PM
Type: Labor
Status: Open
Qty: 0.5
👷
▶
2 Technician Assigned Oct 1, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 3h
⏱️
Labor Added Oct 1, 10:33 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 1, 11:13 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.1 business days
⏱️
▶
3 2x Labor Added Oct 3, 1:39 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 2d 0h
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 3, 4:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 13m
📨
Status: Invoice Pending by Hannah Shaw Oct 3, 5:08 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
⏳ 1.9 business days
🧾
Invoice Created Oct 6, 2:16 PM
Invoice Number: SM-242931

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 8.7 business days (threshold: 4.0 business hours)
Exceeded by 8.2 business days
Ready for Scheduling
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-242931

Work Details (11)

Name Type Status Qty Amount Date
WL-02894644 Labor Open 0.5 $0.00 Aug 7, 6:21 PM
WL-02896101 Labor Open 0.5 $0.00 Aug 8, 5:26 PM
WL-02907360 Labor Open 1 $0.00 Aug 19, 6:50 PM
WL-02907361 Labor Open 1 $0.00 Aug 19, 6:50 PM
WL-02907362 Travel Open 35 $0.00 Aug 19, 6:50 PM
WL-02910353 Labor Open 1 $0.00 Aug 21, 5:02 PM
WL-02956117 Labor Open 0.5 $0.00 Oct 1, 1:13 PM
WL-02957154 Labor Open 0.5 $0.00 Oct 1, 10:33 PM
WL-02957176 Labor Open 0.5 $0.00 Oct 1, 11:13 PM
WL-02959097 Labor Open 0.5 $0.00 Oct 3, 1:39 PM
WL-02959098 Labor Open 1 $0.00 Oct 3, 1:39 PM

Details