Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290091 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 8, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (42 biz days late)
Active: 60 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 26 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Aug 13 → Oct 1, 2025
34 business days (counted)
Running total: 60 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 26
Aug 13 → Oct 1 Assigned ▶ Running 34 60
Coordinators 61.7d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
61.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Aug 31, 2025 Completed: Oct 1, 2025 (30 days late)
📅
60.0 days Total Age
⏱️
34.1d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
59.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Aug 13, 2025
Visit 2 Sep 30, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 34.1 days stuck in "Assigned"
⏱️
Total Delay 59.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
59.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 8-13 CC no access
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service bed is in room 6105 but occupied
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290091
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 20.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
👷
▶
2 Technician Assigned Aug 13, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
⏱️
Labor Added Aug 13, 6:24 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Aug 13, 6:39 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 33.7 business days
⏱️
Labor Added Sep 30, 10:15 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Sep 30, 10:32 PM
Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 48d 8h
🏁
Status: Closed by Christopher Carroll Sep 30, 10:38 PM
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Oct 1, 12:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 24m
📨
Status: Invoice Pending by Hannah Shaw Oct 1, 1:09 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 6m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 5, 11:41 PM
Invoice Number: SM-242552

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Assigned
Duration: 34.1 business days (threshold: 4.0 business hours)
Exceeded by 33.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-242552

Work Details (5)

Name Type Status Qty Amount Date
WL-02900805 Labor Open 0.5 $0.00 Aug 13, 6:24 PM
WL-02900843 Labor Open 0.5 $0.00 Aug 13, 6:39 PM
WL-02955422 Labor Open 0.5 $0.00 Sep 30, 10:15 PM
WL-02955460 Labor Open 0.5 $0.00 Sep 30, 10:32 PM
WL-02955466 Labor Open 1 $0.00 Sep 30, 10:34 PM

Details