Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290102 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 8, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (62 biz days late)
Active: 80 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 26 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Aug 13 → Aug 27, 2025
10 business days (counted)
Running total: 36 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Oct 20, 2025
36 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 22, 2025
2 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 29, 2025
5 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 80 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 26
Aug 13 → Aug 27 Assigned ▶ Running 10 36
Aug 27 → Oct 20 Ready for Scheduling ▶ Running 36 72
Oct 20 → Oct 22 Assigned ▶ Running 2 74
Oct 22 → Oct 29 Tech On Site ▶ Running 5 79
Oct 29 → Oct 30 Ready for Scheduling ▶ Running 1 80
Oct 30 → Oct 30 Assigned ▶ Running 0 80
Coordinators 80.5d
Field Work 5.6d
Billing 0.0d
✗ SLA Missed
Coordinators
80.5 days
Over SLA
Field Work
5.6 days
Over SLA
Billing
0.0 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Oct 30, 2025 (62 days early)
📅
80.7 days Total Age
⏱️
37.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
80.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 30, 2025
Visit 2 Oct 20, 2025
Visit 3 Oct 22, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 80.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
41.0d / 1.0d SLA
Assigned
39.5d / 0.5d SLA
Tech On Site
5.6d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
TRAVEL WO '25.10.22_MS: Performed PM. All checks passed. Returned unit to service. 9/30 cnl
🔍 Technician Findings
'25.10.22_MS: Asset is due for PM in hallway of ICU.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290102
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 20.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
👷
▶
2 Technician Assigned Aug 13, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Aug 15, 2:26 PM
Technician: a0h5A00000HFAXWQA5, Jim Kingery
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 27, 9:34 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 13d 19h
🚨 24.0 business days
⏱️
Labor Added Sep 30, 10:24 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Sep 30, 10:32 PM
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 2x Expenses Added Sep 30, 11:42 PM
2x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚨 13.0 business days
👷
▶
2 Technician Assigned Oct 20, 9:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Lawrence Yoder
From: Ready for Scheduling
To: Assigned
Duration in Previous: 53d 23h
💵
2x Expenses Added Oct 20, 10:21 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Oct 21, 12:17 AM
Type: Labor, Travel
Status: Open
Qty: 10, 106
💵
2x Expenses Added Oct 21, 10:49 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Mark Stelter Oct 22, 3:29 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2d 5h
⏱️
Labor Added Oct 22, 3:58 PM
Type: Labor
Status: Open
Qty: 1.5
💵
2x Expenses Added Oct 23, 8:14 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Tech On Site
To: Ready for Scheduling
Duration in Previous: 6d 18h
👷
▶
2 Technician Assigned Oct 30, 9:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 52m
✔️
Status: Completed by Mark Stelter Oct 30, 10:02 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 56m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 30, 1:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 49m
📨
▶
2 Status: Invoice Pending Oct 30, 2:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Oct 31, 11:10 AM
Invoice Number: SM-245149

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Tech On Site
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-245149

Work Details (15)

Name Type Status Qty Amount Date
WL-02955446 Labor Open 0.5 $0.00 Sep 30, 10:24 PM
WL-02955461 Labor Open 0.5 $0.00 Sep 30, 10:32 PM
WL-02955676 Expenses Open 1 $0.00 Sep 30, 11:42 PM
WL-02955677 Travel Open 11 $0.00 Sep 30, 11:42 PM
WL-02955683 Labor Open 0.5 $0.00 Sep 30, 11:44 PM
WL-02955684 Labor Open 0.5 $0.00 Sep 30, 11:44 PM
WL-02976835 Expenses Open 1 $0.00 Oct 20, 10:21 AM
WL-02976833 Expenses Open 1 $0.00 Oct 20, 10:21 AM
WL-02977977 Labor Open 10 $0.00 Oct 21, 12:17 AM
WL-02977978 Travel Open 106 $0.00 Oct 21, 12:17 AM
WL-02979406 Expenses Open 1 $0.00 Oct 21, 10:49 PM
WL-02979407 Expenses Open 1 $0.00 Oct 21, 10:49 PM
WL-02980264 Labor Open 1.5 $0.00 Oct 22, 3:58 PM
WL-02981105 Expenses Open 1 $0.00 Oct 23, 8:14 AM
WL-02981106 Expenses Open 1 $0.00 Oct 23, 8:14 AM

Details