Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290103 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jul 8, 2025 → Oct 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jul 9 → Aug 13, 2025
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 26 of ? biz days used
36d
▶ Clock Running
Status: Assigned
Aug 13 → Oct 3, 2025
36 business days (counted)
Running total: 62 of ? biz days used
Created: Jul 8, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 9 Created ▶ Running 1 1
Jul 9 → Aug 13 Assigned ▶ Running 25 26
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 26
Aug 13 → Oct 3 Assigned ▶ Running 36 62
Coordinators 64.4d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
64.4 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jul 8, 2025 Due: Dec 31, 2025 Completed: Oct 3, 2025 (89 days early)
📅
62.7 days Total Age
⏱️
36.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
62.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Aug 13, 2025
Visit 2 Sep 29, 2025
Visit 3 Sep 30, 2025
Visit 4 Oct 2, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 36.8 days stuck in "Assigned"
⏱️
Total Delay 62.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
62.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 8-13-25 CC CNL 9.30.25 CNL 10.2.25 PM
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290103
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jul 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 20.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 34d 19h
👷
▶
2 Technician Assigned Aug 13, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
⏱️
Labor Added Aug 13, 6:46 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 33.7 business days
⏱️
6x Labor Added Sep 30, 12:47 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 14.25, 0.5, 11
⏱️
Labor Added Sep 30, 11:31 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.1 business days
⏱️
▶
2 3x Labor Added Oct 3, 3:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 51d 1h
🏁
Status: Closed by Christopher Carroll Oct 3, 3:25 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 6, 11:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
📨
▶
2 Status: Invoice Pending Oct 6, 12:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:29 PM
Invoice Number: SM-242979

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Assigned
Duration: 36.8 business days (threshold: 4.0 business hours)
Exceeded by 36.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-242979

Work Details (11)

Name Type Status Qty Amount Date
WL-02900856 Labor Open 0.5 $0.00 Aug 13, 6:46 PM
WL-02954371 Labor Open 14.25 $0.00 Sep 30, 12:47 PM
WL-02954372 Labor Open 0.5 $0.00 Sep 30, 12:47 PM
WL-02954373 Labor Open 0.5 $0.00 Sep 30, 12:47 PM
WL-02954374 Expenses Open 1 $0.00 Sep 30, 12:47 PM
WL-02954375 Expenses Open 1 $0.00 Sep 30, 12:47 PM
WL-02954376 Travel Open 11 $0.00 Sep 30, 12:47 PM
WL-02955642 Labor Open 0.5 $0.00 Sep 30, 11:31 PM
WL-02959327 Labor Open 1 $0.00 Oct 3, 3:17 PM
WL-02959328 Labor Open 0.5 $0.00 Oct 3, 3:17 PM
WL-02959329 Travel Open 11 $0.00 Oct 3, 3:17 PM

Details