Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290149 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Nov 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (65 biz days late)
Active: 83 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
83d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 4, 2025
83 business days (counted)
Running total: 83 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 4 Assigned ▶ Running 83 83
Coordinators 83.7d
Billing 3.2d
✗ SLA Missed
Coordinators
83.7 days
Over SLA
Billing
3.2 days
Over SLA
Created: Jul 8, 2025 Due: Oct 31, 2025 Completed: Nov 4, 2025 (3 days late)
📅
83.7 days Total Age
⏱️
83.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
85.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 83.6 days stuck in "Assigned"
⏱️
Total Delay 85.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
83.6d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.27 ohms 027-053mA
🔍 Technician Findings
0.27 ohms 027-053mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
FL28EX GoBed II

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290149
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 84.0 business days
⏱️
▶
2 Labor Added Nov 4, 5:26 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 119d 3h, 0m
⏳ 1.8 business days
📄
Status: Ready to Bill by Jennifer Johnson Nov 5, 5:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 3.8 business days
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5d 6h, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 12, 12:11 PM
Invoice Number: SM-246169

Bottlenecks

Assigned
Duration: 83.6 business days (threshold: 4.0 business hours)
Exceeded by 83.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-246169

Work Details (1)

Name Type Status Qty Amount Date
WL-02996155 Labor Open 1 $0.00 Nov 4, 5:26 PM

Details