Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290211 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (74 biz days late)
Active: 92 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
92d
▶ Clock Running
Status: Assigned
Jul 8 → Nov 18, 2025
92 business days (counted)
Running total: 92 of ? biz days used
Created: Jul 8, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jul 8 → Jul 8 Created ▶ Running 0 0
Jul 8 → Nov 18 Assigned ▶ Running 92 92
Coordinators 92.7d
Billing 0.1d
✗ SLA Missed
Coordinators
92.7 days
Over SLA
Billing
0.1 days
Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 18, 2025 (12 days early)
📅
92.7 days Total Age
⏱️
92.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
92.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 239 days old
🚨
Primary Delay 92.6 days stuck in "Assigned"
⏱️
Total Delay 92.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
92.6d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Emergency Care Stretcher

Timeline

📋
Work Order Created Jul 8, 2:33 PM
Work Order: WO-01290211
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jul 8, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🚨 93.0 business days
⏱️
▶
2 2x Labor Added Nov 18, 2:42 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 133d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 19, 12:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 40m
📨
Status: Invoice Pending by Hannah Shaw Nov 19, 12:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 30m
🧾
Invoice Created Nov 20, 11:00 AM
Invoice Number: SM-246973

Bottlenecks

Assigned
Duration: 92.6 business days (threshold: 4.0 business hours)
Exceeded by 92.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jul 8, 2:33 PM
Invoice #
SM-246973

Work Details (2)

Name Type Status Qty Amount Date
WL-03011454 Labor Open 1.5 $0.00 Nov 18, 2:42 PM
WL-03011455 Labor Open 0.5 $0.00 Nov 18, 2:42 PM

Details