Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01290223 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jul 8, 2025 → Nov 12, 2025

✅ Completed

PSM

SLA Clock

Last business day of July 2025 · Target: Jul 31, 2025

✗ SLA Missed (70 biz days late)

Active: 88 biz days

🕐 Clock stopped: Completed (Nov 12, 2025)

▶ Clock Running

Status: Created

Jul 8 → Jul 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

88d

▶ Clock Running

Status: Assigned

Jul 8 → Nov 12, 2025

88 business days (counted)

Running total: 88 of ? biz days used

Created: Jul 8, 2025 Completed: Nov 12, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jul 8 → Jul 8	Created	▶ Running	0	0
Jul 8 → Nov 12	Assigned	▶ Running	88	88

Coordinators 88.7d

Billing 0.1d

✗ SLA Missed

Coordinators
88.7 days
Over SLA

Billing
0.1 days

Created: Jul 8, 2025 Due: Nov 30, 2025 Completed: Nov 12, 2025 (18 days early)

📅

88.7 days Total Age

⏱️

88.6d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

88.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 239 days old

🚨

Primary Delay 88.6 days stuck in "Assigned"

⏱️

Total Delay 88.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

88.6d / 0.5d SLA

Closed

1.5d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        0.78 ohms	133-264mA                    

🔍 Technician Findings

                        0.78 ohms	133-264mA                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Zoom Prime Series Stretcher                    

Timeline

📋

Work Order Created Jul 8, 2:33 PM

Work Order: WO-01290223

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Status: Assigned Jul 8, 2:48 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Kenneth Lancara

🚨 89.0 business days

⏱️

▶

2 2x Labor Added Nov 12, 2:58 PM

2x Labor Added → Status: Completed

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 127d 1h, 0m

📄

Status: Ready to Bill by Hannah Shaw Nov 13, 12:45 PM

From: Closed

To: Ready to Bill

Duration in Previous: 21h 42m

📨

▶

2 Status: Invoice Pending Nov 13, 1:37 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Nov 14, 8:12 PM

Invoice Number: SM-246436

Bottlenecks

Assigned

Duration: 88.6 business days (threshold: 4.0 business hours)

Exceeded by 88.1 business days

Closed

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Jul 8, 2:33 PM

Invoice #

SM-246436

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03004837	Labor	Open	0.5	$0.00	Nov 12, 2:58 PM
WL-03004838	Labor	Open	1	$0.00	Nov 12, 2:58 PM